Forum Discussion

pathfinder76's avatar
pathfinder76
Super Contributor
3 years ago

computer locks--then windows hello wont sign in

everytime my computer locks, and i sign back in to windows, i need to RETYPE my 1password password. windows hello will not sign me in. if i am in windows, and sign out of 1password, i can sign ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Thanks for the quick response, SamSamSam.

Preferably 1Password would only ask to unlock when I'm using it, would reliably use Windows Hello between reboots and ask for the password after a reboot.

This should be the case and for most modern devices (with a TPM 2.0), you can use Windows Hello to unlock 1Password and persist through reboots: Use Windows Hello to unlock 1Password on your Windows PC - Manage your setting

The fact that Windows Hello is opening behind other apps, will need to be investigated further. Can you confirm that you do not have other apps requesting Windows Hello authentication and 1Password is also locked at this time?

We have a known issue we're continuing to look in to as reports come in. Would you mind re-enabling Windows Hello and reproducing? Then, I'd like to ask you to create a diagnostics report from your Windows device:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

When you receive an automated reply from our BitBot assistant with the Support ID number. Please post that number here.

Looking forward to hearing back from you.