It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Solved
Error on samsung phone an Error occurred loading this item
I am getting this message on my Samsung phone after I log into 1password. It says an Error occurred loading this item. I restarted my phone and cleared the cache on 1password. error still there
How can I fix this?
I uninstalled the app and reinstalled it . The problem is gone now
3 Replies
- 1P_Dave
Moderator
Hello NormU! 👋
I'm sorry that you're seeing an error message when accessing an item in 1Password on your Android device. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Android device:
Send a diagnostics report (Android)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/error-on-samsung-phone-an-error-occurred-loading-this-item/157025
- Your forum username: NormU
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
