. Chromium browsers (Edge and Chrome), latest version, as well as Safari Browser extension just updated to 2.14 and now it's not working on all browsers. When I click on the 1Password icon on the browser, I get the following error: 1Password Version: 8.10.9 Extension Version: 2.14 OS Version: MacOS 13.4 Browser: Chrome and Edge

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue. Please try turning off the extension and turning it on again: Right-click the 1Password icon in your browser's toolbar and click "Manage Extension." Turn off the 1Password extension and then turn it back on again. Click on the 1Password extension in your browser's toolbar. If the above steps do not work, follow these steps to get 1Password working in your browser again: The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking. Turning off the shared lock state: Right-click on the browser toolbar icon. Select settings. Turn off the General section's Integrate with 1Password app setting. Turning on the shared lock state: (Only after a new release is issued) Right-click on the browser toolbar icon. Select settings. Turn on the General section's Integrate with 1Password app setting. We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

I'll get onto the suggested fixes shortly, but just wanted to float an idea here. It seems we've got a 'friendly' crowd here, 1Password. Perhaps consider something like an 'insiders' release. That way, us friendlies can do a first round real world test for you before releasing into the wild. I've got a family subscription and 1Password is my elderly mother's lifeline. When things like this happens, it takes a lot of effort to get her processes aligned again, including having to explain why the known process doesn't work anymore. Just a thought...

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence.

I also have this problem (and have emailed 1Password support about it (#QMC-74326-711). I have since tested the suggested workaround above (thanks Solos for letting us know here), and I can confirm that it does work in Safari, besides the inconvenience of needing to log in again every time the browser is newly launched. For the sake of others, these are the settings to look for. In the 1Password app: And in the 1Password settings in the browser: Restart the browser, and then you should be able to log in to 1Password from the browser and then have access to your vault. Now if I can just remember to undo these settings when the fix is released.

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

93 Replies

Former Member
3 years ago
1Password for Mac 8.10.12 (81012034) along with an updated browser extension (2.14.1) have been released in the stable channel & seems to fix this issue although it is not mentioned in the release notes!
You can now turn "Integrate with 1Passwword App" back on in the extension settings
Former Member
3 years ago
1P_Dave : Disabling and re-enabling the extension didn't make any difference.
Former Member
3 years ago
The steps in the guide don't make any difference, except completely cancelling the app integration.
1P_Dave
Moderator
3 years ago
@SeverinAequus, @andan, and @jribbens

I'm sorry that you're also running into the same error message when using 1Password in the browser, I've merged your comments into the thread that we have open for the issue.

Please try the steps in our guide: If you see “Oops, something went wrong while loading"

Let me know if that doesn't help you workaround the issue.

-Dave
Former Member
3 years ago
The 1Password button that appears in input boxes does nothing. The 1Password extension button at the top right of the window just brings up a message saying "Oops, something went wrong while loading." This is new behaviour after both Chrome and 1Password have updated themselves in recent days.

The 1Password app itself seems to be working (except the 'Scan QR code' button doesn't work).

1Password Version: 8.10.12
Extension Version: 2.14.0
OS Version: Windows 11
Browser: Chrome
Former Member
3 years ago
For whatever reason we are back to unlocking and error message, from eternal spinny. I dunno man I didn't do anything.
Former Member
3 years ago
The 1Password button that appears in input boxes does nothing, and the 1Password extension icon at the top right opens a dialog saying "Oops, something went wrong while loading." The 1Password application itself works ok though.

1Password Version: 8.10.12
Extension Version: 4.7.5.90
OS Version: Windows 11
Browser: Chrome
Former Member
3 years ago
Dunno if this is interesting but here's a screenshot of the delta between system and console log time
Former Member
3 years ago

and the 1P extension icon is missing from the input field.

🙄 I hadn't clicked into the text entry field 🤦😆

To be clear, the icon appears, but clicking does nothing.
Former Member
3 years ago
I'm having a similar issue, but with Safari 16.6. I am not sure when this started, but my guess is since the latest macOS update.

The extension will not unlock on icon click, but will fill some fields when activated with the hotkey, and when there are multiple matches for the site I get the expected multi-select popout to choose. I notice the issue when there is a field it won't autofill (e.g. the 2SV challenge of QNAP web ui) and I click the extension icon to get the OTP.

I followed the suggestion in the Aug 8th post from steph.giles above to no effect.
I've also removed the extension, restarted 1P, restarted Safari, and reinstalled the extension to no effect.
I rebooted my Mac to no effect.

I'm generating a console log, and, heh, now I'm seeing new behavior where instead of the error in the popup, I'm getting an eternal spinny, and the 1P extension icon is missing from the input field.

Huh. The console was full of messages, but is now blank but for a single line. I think I accidentally cleared it trying to understand if it was live refreshing, which I thought it wasn't (this is...not my area of expertise). Ah. Got a fulsome console now after: quit Safari > quit 1P > start 1P > unlock 1P > start Safari. It's logging live. ...and then it stopped logging live, right as I clicked the 1P icon in the Safari title bar. Ugh. In the middle of all this 1P app is telling me to update. OK, I have updated. Console is live updating again. It's timestamp doesn't match my system time. Not just HH, which I think is in UTC, but the MM Is off by ~20 minutes. And I'm not confident the console is logging all my 1P activity. I have logged into three sites and not seen updates in the console (though there is an ordinal that might indicate repetitions of messages. I dunno).

Eternal spinny; missing 1Pext icon on input field:

Versions:

Extensions (unchanged complement for the last couple years, continuous updates to installed):

1Pext settings (no recent changes):

Sending the extension console log and diagnostics from app, now.