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semraae's avatar
semraae
New Contributor
9 days ago

Scan QR code greyed out on mac

I'm using 1password 8.11.6, I have downloaded 1password through the website. When I try clicking on the qr code icon to scan a otp qr code nothing happens. The icon is also grayed out. 

I have gone to settings to manually give screen recording permissions to 1password but it still doesn't work. What's mostly frustrating is that it just fails silently with no explanation of why it's not working

What can I do to make this feature work again?

Side note: I really miss 1password 7. It worked so much better. Dates were properly formatted according to the system settings, Thanks to accessibility permissions, autofill worked in a lot more android applications. When signing up on a website, it was more accurate in detecting that a new user was created and offering to save it. It saved any new password generated centrally as a password instead of just keeping the history in the browser...  Only advantage of the new version so far is passkey support. 

 

macos

2 Replies

  • msridhar23's avatar
    msridhar23
    New Contributor
    6 hours ago

    I am seeing the same issue on 1Password 8.11.8 for Mac.  When I click the "Scan QR Code" button nothing happens, and the QR code icon is greyed out.  I tried quitting 1Password and re-opening from the Applications folder and that didn't fix it.  I had an external display connected, but disconnecting it did not fix anything either.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    15 hours ago

    Hello semraae​! 👋

    I'm sorry that you're running into an issue with the QR code scanner. Sometimes, after granting the correct screen recording permission macOS will need you to restart the app: right-click on the 1Password icon in the menu and then click Quit. Then re-open 1Password from your Applications folder. 

    I also recommend that you update to 1Password for Mac version 8.11.8. If you still see the same issue after restarting and updating the app then can you post a screenshot of the icon so that I can take a look? 

    Dates were properly formatted according to the system settings,

    I've replied to your post about date formatting here. 

    Thanks to accessibility permissions, autofill worked in a lot more android applications. When signing up on a website, it was more accurate in detecting that a new user was created and offering to save it.

    Can you tell me a little more about which specific apps/browsers/websites you're running into autofill issues on when using your Android device? 

    It saved any new password generated centrally as a password instead of just keeping the history in the browser... 

    You can find password generator history, as you mentioned, in 1Password in the browser: If you used the password generator and can’t find the password to sign in

    You can also find previously used passwords through password history: View and restore previous versions of items

    That being said, I'd love to pass along your feedback to the team. Can you tell me a little more about how you'd like password generator history to work? 

    -Dave