Error: "Unable to save item." when saving a new password in the browser
Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples.
1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided
Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item
Hi, I have the same problem as @billcorn , namely I keep getting the error message "we weren't able to save your document". (see pic) I have tried the advice that @steph.giles offered (safari settings, logout etc) but it didn't help. I've read all the comments but some of them are beyond my humble understanding! Any advice? Thanks.
I am having this problem also. I don't have a chromebook. It happens in Chrome, in Edge, on my phone, on my lappy, on my desktop... everywhere. Locking and unlocking "fixes" it for a day or so. I actually changed my password to something shorter as I got SO FRUSTRATED typing it in over and over. Perhaps you should talk to (or poach) a dev at Last Pass... they have their problems, but THIS one was never one of them... LOL.
I doubt I'll renew if this never gets fixed.... sigh...
This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
We have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
We are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
Please make a commitment to fix this problem.
Version 112.0.5615.134 (Official Build) (64-bit) of Chrome.
NO VPNS
I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.
Since the issue is persisting for you after trying the fix, I'd like to ask if you can reproduce the behaviour and send over a console log from your device so that we can take a closer look:
I have the same issue happening. I tried the fix above and it fixed it for one day. Now it's back to being broken again. So incredibly frustrating to have this happen nonstop. Between this and other issues, I am really regretting my switch from LastPass. Big bummer.
Thanks for the update and for sharing those details @jus10! Happy to hear that things appear to be resolved. If you encounter the issue again, please let us know.
I ended up uninstalling and reinstalling and that seems to have fixed it. It was in the context of some other weird keychain behavior on this iMac so maybe that had something to do with it.
I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?
Right click the 1Password icon in your browser toolbar and choose Settings.
Under General, disable "Integrate with 1Password app".
Under Accounts & Vaults, sign out of your account.
Sign back into your account.
Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).
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Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided \nReferrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item
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Whenever I try to save a new password in 1Password I get \"Unable to save item\" with no explanation of why! Attached are 2 samples.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided \nReferrer: forum-search:unable to save item
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Hi, I have the same problem as @billcorn , namely I keep getting the error message \"we weren't able to save your document\". (see pic) I have tried the advice that @steph.giles offered (safari settings, logout etc) but it didn't help. I've read all the comments but some of them are beyond my humble understanding! Any advice? Thanks. \n
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I am having this problem also. I don't have a chromebook. It happens in Chrome, in Edge, on my phone, on my lappy, on my desktop... everywhere. Locking and unlocking \"fixes\" it for a day or so. I actually changed my password to something shorter as I got SO FRUSTRATED typing it in over and over. Perhaps you should talk to (or poach) a dev at Last Pass... they have their problems, but THIS one was never one of them... LOL.
\n\n
I doubt I'll renew if this never gets fixed.... sigh...
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This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use. \nWe have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue? \nWe are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden). \nPlease make a commitment to fix this problem. \nVersion 112.0.5615.134 (Official Build) (64-bit) of Chrome. \nNO VPNS
\n\n
I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.
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Unable to save
\n\n
1Password in the browser 2.10.0 \n20245, on BETA channel \nChrome on chromebook
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Unable to save
\n\n
1Password in the browser 2.10.0 \n20245, on BETA channel \nChrome on chromebook
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Hi @jordanbeacham,
\n\n
Since the issue is persisting for you after trying the fix, I'd like to ask if you can reproduce the behaviour and send over a console log from your device so that we can take a closer look:
Please attach the log to an email message addressed to support+forum@1password.com and please include the following:
\n\n
A link to this thread: https://1password.community/discussion/137007/browser-extension-unable-to-save-item \nYour forum username: jordanbeacham
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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I have the same issue happening. I tried the fix above and it fixed it for one day. Now it's back to being broken again. So incredibly frustrating to have this happen nonstop. Between this and other issues, I am really regretting my switch from LastPass. Big bummer.
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Thanks for the update and for sharing those details @jus10! Happy to hear that things appear to be resolved. If you encounter the issue again, please let us know.
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I ended up uninstalling and reinstalling and that seems to have fixed it. It was in the context of some other weird keychain behavior on this iMac so maybe that had something to do with it.
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Hey @jus10,
\n\n
I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?
\n\n\n
Right click the 1Password icon in your browser toolbar and choose Settings.
\n
Under General, disable \"Integrate with 1Password app\".
\n
Under Accounts & Vaults, sign out of your account.
\n
Sign back into your account.
\n
Go back to General, and re-enable \"Integrate with 1Password app\". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).
\n\n\n
Let me know how you get on!
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1Password Team
