Error: "Unable to save item." when saving a new password in the browser

Same issue here with the Edge extension, despite using the procedure indicate by steph.giles. In addition, I have been unable to generate a diagnostics report, because rather than being able to save any file, I am taken to this site https://support.1password.com/contact/?s=Get+help+with+1Password&b=x

Had 1password a couple weeks and it was working pretty well. All of the sudden, it will no longer save sites or or passwords, I just get an "unable to save" error. Defeats the purpose of a password manager if it won't manage!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win10
Browser:_ Chrome

Hey @KenEsq, @elechliter

I'm sorry for the trouble, our team are aware of the disruption this is causing and are working hard on a fix.

They may be able to further assist you in getting things working in the meantime if you send over a console log from your browser as well as a diagnostics report so we can see if there is anything else that may be interfering:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

We have the same problem (in Chrome on PC) which I think is the cached password databases not synching between the PC and the 1password site because the PC is logged in to the app/browser addon, but not to the central site. Often if I add a new password on the website, it won't show on my pc - whether browser addon or the PC app. I've had passwords that I create and only appear on my PC, not on the website until I forcibly log out and try to resynch.

I followed your "full re-sync" procedure above and it updated my computer from the 1password site's database.

I've been having the same problem with multiple Chromebooks. I've tried what you suggested and still get the Unable to Save issue. It's really a problem because it mostly occurs when trying to setup a new site.

Hey @billcorn,

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

In the meantime, could you try the following to see if it helps?

• Lock the 1Password app (which also locks the extension).
• Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, then please go through the steps below to fully re-sync your account:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".
6. If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Let us know how you get on, I'm sorry for the disruption!

ref: dev/core/core#17386

@mkombat580 thanks for the follow-up. I'm glad that you tried it and confirmed the cause of the trouble. That said, I completely understand why you turned back on 2fa. I do hope that there will be a fix to this issue sooner rather than later.

Thank you for your patience!

I turned off 2FA temporarily to test and everything works just fine. So, it is the 2FA at fault here. Having said this, I am not comfortable turning off 2FA for longer time. I really hope your Engineers can release a fix at the earliest. Thanks.

Hey @mkombat580, just want to follow up here, as no one has replied to your message. I took a look at your ticket, and I do see that the workarounds we shared did not help. I'm very sorry about that. The issue is indeed something that our developers are actively investigating, and we are hopeful for a fix in the future.

I did see that one of my colleagues suggested for you to turn off 2fa for your account, if you are open to it. I understand why that would not be desirable or ideal. However, I do want to bring up this option again, as turning off 2fa for your account could resolve the issue and provide some much needed relief. I do think it's worth a try, and if you want to re-enable 2fa, you can do so again afterwards.

I appreciate your patience. Let us know if you have any further questions.

Here you go. TMP-95969-794. They responded saying that this is a known issue and are actively looking at fixing it at the earliest. Hoping that all the above issues I have mentioned are being looked at. Thanks.