Error: "Unable to save item." when saving a new password in the browser

I'm having a similar problem on my iMac (Monterey 12.6.5, using Chrome). I'm also getting asked to reauthenticate 2FA every time I unlock 1P. It then gives me a message "unable to save your 2FA token".

jgerry If it's a work VPN, I would recommend reaching out to your company's IT team to see if they can help. Though you can get around the issue by turning off the VPN, I do want to let you know that's an option.

@KenEsq just to check, have you emailed us with your extension console logs and diagnostics report? If not, please reproduce the behavior and send us those details. Here's a link to the post with guides on how to send all that over: https://1password.community/discussion/comment/681357/#Comment_681357

We'll be able to look into the issue further once we get that diagnostics information. Let us know if you have any questions in the meantime.

We're not using a VPN on our Chromebooks and the problem continues to occur. I would say that the information actually saves about 10% of the time.

My VPN is a pretty generic (and old-ish) implementation, L2TP over IPSec, setup that routes all traffic through my work VPN server. So my IP definitely changes when I turn it on.

I don't find it to be a critical issue, I just thought I would bring it up since I hadn't seen this mentioned.

Hi jgerry, it's possible that your VPN is interfering with or re-routing 1Password's local communications. Could you tell us more about your VPN configurations? If you're more comfortable chatting with us privately via email, you can reach out to us mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/138845/unable-to-save-item#latest
* Your forum username: jgerry

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

So I was having this issue, and I may have found a solution that I haven't seen mentioned yet.

I logged into 1Password normally this morning after starting up my computer. Then I logged into my VPN. Started getting the "unable to save item" message. Disconnected from my VPN, then it started working again. Is this possibly just 1Password being extra-safe here and not allowing you to save if your IP changes?

Hey dwestenk,

I'm sorry for the trouble. Can you let me know which step when generating the diagnostics report is taking you to that page?

What happens when you open your 1Password app and choose Settings > Advanced > Send Diagnostics?

That being said a console log should provide us with the details needed to see if it is indeed this issue you are running into or another issue we can further investigate so please feel free to send an email with this attached.

Thanks!

Hello again @Isthisall,

Thanks for your reply and confirmation of these troubles with 1Password in Chrome. Based on the description, it sounds like you might be running into a known issue that our development team are currently investigating and I've added your details to that issue. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

In the meantime, could you try the following to see if it helps?

1. Lock the 1Password app (which also locks the extension).
2. Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, please go through the steps below to fully re-sync your account:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account (Please ensure you have access to your 1Password account via one of the 1Password apps, or 1Password.com before signing out).
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".
6. If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.

Looking forward to hearing back from you.

ref: dev/core/core#17386

It's appearing in Google Chrome and shows as a 1Password pop up when entering a new site.

Hello @isthisall,

Thanks for your message and sorry to hear that you are getting an unable to save error message. We're happy to help look into this further.

Could let us know if message is appearing in the 1Password 8 for Windows app or in 1Password in the browser?

Looking forward to your reply.