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russell's avatar
russell
New Contributor
3 months ago

Extension Very Unreliable on Mac Safari

There was another discussion that appears to have been closed on this issue and I'm seeing the same thing.

The Safari extension on Mac frequently stops working. I just get a spinner in the window and clicking the extension icon in field does nothing. It eventually starts working again but I cannot predict when I can effectively use the extension in Safari.

Beyond that, the extension is painfully slow to wake up in Safari. When the extension is locked in Chrome, clicking a password icon will quickly bring up the login. Not so in Safari. If the extension is locked clicking the button is followed by a 3-10 second wait before anything happens. Sometimes the same delay is present when it's unlocked.

1Password Version: 8.10.52
Extension Version: 8.10.54.22
OS Version: macOS 15.1 (24B83)
Browser: Safari

browser extension
  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 months ago

    BrianGA,

    Thank you for reaching out. I've located your support ticket, and I can see that my colleague has sent you a reply. Please continue the conversation there. 🙂

    -Evon

    ref: NYG-59248-163

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello russell! 👋

    I'm sorry that you're running into issues when using 1Password for Safari. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • russell's avatar
    russell
    New Contributor
    2 months ago

    Thanks, Dave. I will do that.

    Of course, since I mentioned it it hasn't happened again :D

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    russell

    If you do run into the issue again (but I hope that you don't) then send in a diagnostics report and the team and I will investigate further. 🙂

    -Dave

  • BrianGA's avatar
    BrianGA
    New Contributor
    2 months ago

    Since I'm having similar issues, I'll go ahead with the diagnostics report as was suggested for OP. I'll also add that in addition to symptoms as reported, I'm dealing with "quirks" whereby the extension will not be synced between my work and personal profiles in Safari. It will be locked on one and unlocked on the other. Anyway, appreciate any thoughts. The support ticket is NYG-59248-163.