Face ID Not Working [Fixed. Please see the approved answer for details.]

Yes, please share steps

Jack_P_1P yes, please share the steps. Thank you.

@vinaygup

https://support.1password.com/diagnostics/?ios

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/133622/1password-8-unable-to-use-face-id-on-ios-16#latest

Your forum username: vinaygup

Hi folks:

@shadowplayer:

A good way to reproduce the error is just repeatedly fill the same password field. It will eventually fail.

This is actually something separate from the issue where Face ID / Touch ID isn't available at all. We're investigating this as well. As for the issue where

ref: dev/core/core#16892

@mikiwa:

We're still investigating the cause of this. We do have a solution that's worked for other people running into this, but as it requires factory resetting your iPhone and restoring from an iCloud backup, it's definitely something that should be done at your own risk. Let me know if you'd like to go further and I can share the steps with you. We're hoping to know more soon on this issue, so waiting for the fix would be recommended, but if you'd like this sorted out right away, we do have options.

Jack

Same issue [#FAX-97231-352]

its iOS 16.01. I think its specific to just iPhone 14s. ios16.1 is still in beta. I can share diags. How?

@vinaygup 16.01 or 16.1? Are you able to share diagnostics on the new phone? May help the developers understand what is going on.

Just to add to the confusion. I just upgraded to an iPhone 14, with iOS 16.01, and vesion 8/FaceID seems to be back working

@KevinXu If you, by any luck, have downloaded 1Password 7 once, then you can get it from "Purchased" in App Store. Otherwise, it will need the 1P team's action.

@vinaygup How to downgrade to 1Password 7?