Face ID Not Working [Fixed. Please see the approved answer for details.]

Thanks, there is a thread, but it may specifically be about the Safari extension, that mentions changing the interval to one week. I guess that’s not possible with the main app.
https://1password.community/discussion/comment/658354#Comment_658354

The only options under the “Require password” drop-down within 1Password8 are never, every 2 weeks or every 30 days. Changing to any of these options unfortunately do not seem to fix the issue.

Thanks then I guess my solution is to remain on 7, which I was inclined to do anyway.

I experienced this issue without resetting my phone, just updating to 1Password 8. Support responded when I contacted them by letting me know they were aware of the issue and suggested downgrading to 1Password 7 as a temporary fix.

I’m reading similar comments in a lot of these posts, that people have reset their phone settings, which I’ve never done and would only do if there were some serious issue with the device. So I’m wondering if Face ID is an issue with those who have not reset their settings. I have also seen in other threads that changing the duration to 1 week instead of 2 has seemed to resolve the issue, at least for a time. I’m wondering if that holds true.

We’re still using 1P7 at this point since there are no issues that I’m aware of and it offers everything that 8 does for our purposes. But I do like to use the latest versions of of critical apps that are regularly used so I may migrate us to 8 at some point. So I’m holding off for now but if the Face ID issue is caused by users resetting their phone settings then I don’t see that as an issue that would give me any concern. If it’s caused by selecting a duration - 2 weeks - then that is an issue that needs to be addressed before I would migrate to 8.

Having the same issue, that is when I log into my 1Password8 app using biometric ID it seemingly authenticates and then 1Password8 gives me the message ‘You need to enter your account password before you can use Face ID.’. Started right after I reset my iPhone settings under “Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings”. Restarting my phone, resetting Face ID and reinstalling the app do not seem to fix it.

@zacharye

I'm happy to help. 🙂

I’m still using 1Pass 7. Maybe that’s why biometrics are working to open the app but not in Safari. I’m not going to upgrade until it’s fixed.

Same here. Doesn't work in the app or Safari. Any update on when a fix is coming? The app is terrible to use without it.

Dave, please can you update us on the status of this issue. It's been months since it was first reported to you guys.

• Is this acknowledged as an issue anywhere in public? (apart from these forums)
• What is the issue?
• Does 1Password have all the diagnostic information needed to resolve it?
• When is an actual fix coming?

(private emails with 1Password support are even more vague on this issue than your post)