Face ID Not Working [Fixed. Please see the approved answer for details.]

Works amazing on the rest of my apple devices except my iPad Pro iPadOS 16.1.1. Haven’t reset any settings but Face ID will not work, switching back to 7 works.

The Face ID option has disappeared. I can only use my Master Password. As it has been a few years since I used it, I have forgotten it and can no longer get into my account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: IOS 16.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=I%20am%20no%20longer%20getting%20the%20option%20to%20open%201password%20with%20Face%20ID.

For me, at least, 1Password7 does not fix the problem. Removing and reinstalling 1Password7 will fix it for a week or so but it will just come back. Over and over. Every time I reinstall 7 the problem goes away but it always comes back. This is on a completely up to date, new this August, iPhone 13. I reinstalled 7 again a week or so again because Face ID has again stopped working. I just now went to log into something on my iPhone and Face ID isn't working in 1Password7. Again. So I came back here to see if there was any news but I guess not. Face ID works in every other app that uses it (including notoriously terrible ones like AT&T's) on my phone but not 1Password.

Please, please, please fix this. I've been a 1Password user since 2007 and I'd rather not leave but having something basic like this not work for four months on something I am paying a (not cheap) subscription for is just not acceptable. It really isn't. How can 1Password not get this?

@aphonic 1Password 7
https://apps.apple.com/us/app/1password-7-password-manager/id568903335

Re: go back to 1p7 - how do we do that? I’d prefer to stop using 8 honestly, I don’t think it’s an improvement form a usability view (I've tried and tried but I find it cumbersome comparatively, and just slow all around to do the things I used to do with a ta0)!- and I still have the faceid bug. But since 8 superseded 7, I don’t see how the recommendation to revert is possible. I don’t see 7 in the App Store or purchase history. I’m not s fan of developers doing major revisions as replacement apps for this reason, especially when it’s subscription based. Perhaps I’m just missing something, wouldn’t be the first time!

I do appreciate bugs happen and that sometimes product revisions are a miss, but I do hope the team are listening to feedback not just on face I'd but the v8 experience. For me it was a step backwards in the ui.

Happy to be patient but would rather revert to 7 until such time as security is no longer possible with it.

Using ios16 and 1Password 8 Face ID will not unlock app.

1Password Version: 8
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=IOS%2016%20on%20an%20iPad%2C%20can%20not%20unlock%201%20password8%20with%20Face%20ID.

Contacted support about this weeks ago - faceid w iPhone 14 iOS 16 1p 8 not working.
They suggested I go back to 1p 7 or… reset the whole phone (!)… like who has time for this… and then u end up still having the issue cause it’s only probably a fix.
I mean, first world problem here for sure - but this has been an issue it seems since August. Is effin xmas soon.

What gives 1p ??

Waiting to solve this problem that several users have been reporting for months.

^^^^^^^ AGREE It's been since July for me and im DONE. have had to move to icloud and it sucks

I've been having this issue for several weeks and can't take it anymore. I have been a paid 1Password user for years. I have to enter my master password every single time I open the app or try to use it in Safari on my iPhone 14 because FaceID fails.

I'm so disappointed to see how long this has been going on and how many users are impacted without resolution. What is the ETR for a universal fix? I am ready to switch to another password manager.