Face ID Not Working [Fixed. Please see the approved answer for details.]

I’m having the exact same issue after resetting settings to clear some bugs. You ca see Face ID work in the dynamic island (good lord that name is awful) confirmation, but 1Password fails to unlock and I have to enter my master password.

I’ve submitted diagnostics as well.

EDIT: I’ve also tried the same remedies as OP with no luck.

Hi @rannyd,

That's no issue, I've seen your email has come through on our end. We'll continue the conversation over email so that I can take a closer look at this issue you're experiencing :)

Hmm…would that have been a reply from the email? Unfortunately I didn’t get a response, nothing in spam either :(

Hi @snowlapa:

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID. So that we can understand more about what's happening here, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133798/ios-16-and-face-id#latest
• Your forum username: snowlapa

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much :)

Hello,

Since upgrading to iOS 16, I can no longer use Face ID on my iPhone 13 Pro. It tries to login with Face ID but then it says I have to login first for Face ID to work. I’ve done this several times and it has not made a difference.

Thank you,

I switched back to 1password 7 and faceid is working smooth

I switched back to 1password 7 and faceid is okay now

Hi @rannyd,

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID on your iPhone 14 Pro, and thanks for sending that diagnostics report through to us. Can you post the support ID you received from BitBot so I can get this looked into for you?

Same issue here. Just like you said, I reset my settings and now FaceID just won’t work to unlock 1Password, even after reinstalling the app.

I have sent the diagnostics report to you, please check