FACE RECOGNITION NOT WORKING

Hi @Temple01, thanks for writing in.

The referenced setting isn't present on all devices but can typically be found with these steps
1. Open the settings app on your device.
2. Tap Security.
3. Tap Face & Fingerprint Unlock.

You can then set "Verify it's you in apps" to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock).

If you're asking in regards to Face unlock, I will note that very few Android devices meet the class 3 implementation of Face unlock required to unlock 1Password for Android with facial data. If you're not using a Pixel 4 or 4 XL Face unlock is likely unavailable.

Let us know if there's anything else we can help with!

@1passworduser123 1P_Timothy

anyone know where this "Verify that it's you in apps" setting is ?

I have looked everywhere to find it but no luck

Hi @1passworduser123, thanks for the update! You are very welcome. Brendan is truly 11/10 and I'm glad to hear everything was sorted out. If there's anything else we can help with, just let us know!

Hi ag_timothy and to all other readers - please ignore my previous posts in this thread.

Face unlock works absolutely perfectly with my Pixel 4XL. Brendan in online support resolved it with the simple question of whether face unlock works in other apps. I had assumed (don't assume things that can be checked so easily!) 1Password overrode all other methods, The issue was that somehow (it must have been me!) the toggle in Android Security to use Face Unlock to 'Verify that it's you in apps' was off.

So I retract all previous comments, and indeed would delete them if I could work out how on here, and simply suggest anyone in a similar position to me and with a phone that does meet the requirements for face unlock with 1Password, to thoroughly check your background Android settings to see if you're a numpty like me.

Thank you again ag_timothy and Brendan.

Thanks for double checking that @1passworduser123, I'm sorry to hear there's been no change.

I'd like to ask you to reach out to us directly via email at support@1password.com so we can help troubleshoot this issue. With your message please include a brief description of the issue. After emailing in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post your support ID here, and I'll be able to make sure your message has made it to the right place. Thanks again!

1P_Timothy Hi, I had done this process before and had no change, but have just done so again after your recommendation - the dialogue noting needing to sign in with a password has indeed always shown after doing so, and then disappears for the next log in, but still no face unlock, it's always a password required.

I don't know if it makes any difference, but it's not referred to as Biometric unlock in the app, just Face unlock. Either way unfortunately, it's still not working.

Hi @tkneeland1, I have the 8.9.7-7 beta on an S22 and I'm not seeing any issue enabling Fingerprint unlock. Does tapping the Biometric unlock switch toggle the setting on and off or can you not interact with it at all? If tapping it does toggle the setting on and off but doesn't seem to do anything else, please follow the steps I've shared for 1passworduser123 below.

Hi @1passworduser123, I'm sorry to hear there's been an issue using Face unlock.

Settings up Biometric unlock in 1Password 8 for Android works a little differently than it did with 1Password 7. To start, I'd like to ask you to reset Biometric unlock:
1. Open and unlock 1Password for Android.
2. Tap Settings > Security.
3. If on, tap Biometric unlock off.
4. Tap Biometric unlock on.
5. Tap back and close the Settings menu.
6. Tap your account icon > Lock.
7. Enter your account password and unlock 1Password.

On step 7 you should see dialogue under the password field indicating that your account password is required to finish setting up Biometric unlock. If you see that dialogue, you should be able to use Biometric unlock with 1Password going forward after you sign in.

Let us know how that goes!

• I'll also note for anyone following along that the Pixel 4 and 4 XL are some of the few devices that do meet the requirements for Face unlock with 1Password.

Hi, I'm on a Pixel 4XL running Android 13 and 8.9.3 of the app and the face unlock option is not greyed out so I have it switched on, but the app never offers face unlock, it always asks for the password instead.

I have restarted the app; I have restarted the phone; I have uninstalled and reinstalled the app - no change.

This wasn't an issue in an older version of the app, so I'm rather irritated that I've just renewed my subscription now for an app that has less functionality than before.

Any pointers? Otherwise it'll be a charge back claim and a different password manager provider.

I am on the latest beta on SamsungS22. The biometric feature is greyed out in the app. I have both gave and fingerprint enabled on the phone

Much appreciated!