Forum Discussion

Jeds's avatar
Jeds
New Member
5 hours ago

Family Subscription Count Exceeded

Hi,

Did anyone have this problem?
Any fixes or how to get Support to get interested and fix this for me?

I have a family subscription allowing up to 5 Logins. Originally I setup 4 accounts and then deleted 3 of them to change the email address (I didn't realise I could change email for an existing acct) ...

After deleting the old logins, the system now thinks I have used those licenses and so I can't add the entire family back in with their new email addresses.

Obviously 1Password back-end doesn't update when old logins are deleted. Not sure how to fix this other than buy an entire new subscription and export everything out and re-import to the new subscription. 

Hoping someone knows some fix for this situation?
Thanks

 

1password.com
family

2 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    Hi Jeds​, welcome to the Community!

    As looking into this will likely require discussing private information, I'd like to ask you to email in to support@1password.com with a link to this thread, and your forum username. Our support team will be happy to help you get this sorted.

    Once you've emailed in, you'll receive a reply with a Support ID number. Please post that number here so we can connect the dots. Thanks!

    • Jeds's avatar
      Jeds
      New Member
      37 minutes ago

      Thanks a ton for your interest and guidance.

      Have a ticket raised: 636467 

      Would be grateful if you're able to get someone from support to assist.
      Cheers