Forum Discussion

brandonfryslie's avatar
brandonfryslie
New Contributor
3 months ago

Feedback and a feature request regarding passkeys on the Mac

Passkeys are still mostly useless on MacOS.  Can 1password just bite the bullet already and implement native password manager support on MacOS?  Although I love the autofill shortcut (shift+comand+sp...
best practices
discussion
feature request
macos
tobyx's avatar
tobyx
New Contributor
3 months ago

I couldn't phrase it any better. The lack of Native macOS Autofill is at best a huge annoyance, at worst completely breaking Passkeys on the system. 1Password already supports this on iOS and iPadOS, and if this is not implemented by the time my subscription runs out, I'm gone. You've had multiple years.

Thanks for the post, it is very much appreciated.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    tobyx​ 

    Thank you for the feedback, I can certainly pass your request along to the team as well. Can you tell me a little more about how passkeys are currently broken for you on your Mac? Are you using Safari or another browser? 

    -Dave

    • tobyx's avatar
      tobyx
      New Contributor
      2 months ago

      1P_Dave​ — thanks for reaching out!

      I am using Safari. The behavior is unchanged no matter if I'm using the App Store or Testflight version of the extension. The extension often times will not work at all, making me have to close the whole browser in hopes to revive it again.

      If it is active and otherwise working, its JS interception of the Passkey flow is flaky. On telekom.com it doesn't work at all, generating an error on the site even when creating the Passkey. Native Autofil paired with Apple Passwords just works fine. On adobe.com I had similar issues, but here it's not the creation, but rather subsequent logins where the extension fails to capture the flow and I'm left with having to login with email and password instead.

      Just to be clear, when trying to use 1Password, I deactivate all native Autofill behavior on macOS as instructed.

      Just supporting Native Autofill via Credential Provider Extension API just as you do on iOS and iPadOS would fix the issue.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        tobyx​ 

        Thank you for those details. While I'm not able to create an account to test telekom.com, I do have an existing Adobe account and I was able to sign in using my passkey. I'd like to investigate further why 1Password is failing to sign in, or save, passkeys on your device in certain circumstances and see if you're running into a known issue.

        Choosing either telekom.com or Adobe's website, can you reproduce the issue and collect a diagnostics report from 1Password for Safari:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/feedback-and-a-feature-request-regarding-passkeys-on-the-mac/153360
        • Your forum username: tobyx
        • Which website you last reproduced the issue on and whether you were saving a new passkey or signing in using an existing passkey.


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave