Forum Discussion

boubou's avatar
boubou
New Contributor
7 months ago

[fortinet.com] One-time password not filled

Hi,

From time to time, my 2FA token is not filled in automatically. For example, on the support.fortinet.com website, my token is not always filled in automatically when I log in. Is there something I can do to ensure it fills in automatically?

Is it a way to find the cause of that issue ?

Thanks in advance.

Sebastien

browser extension
windows

10 Replies

  • Doctair's avatar
    Doctair
    New Contributor
    4 months ago

    How was this resolved?

     

    I have the same Issue with Fortinet.

     

    Everytime I try and login it thinks the OTP field is a VISA card!

    I have opened a new ticket.  

  • boubou's avatar
    boubou
    New Contributor
    7 months ago

    Thanks for your reply.

    Your support ticket ID is BVH-69493-714.

    Please let me know if you need anything else.

    • kevin_li's avatar
      kevin_li
      Icon for 1Password Team rank1Password Team
      7 months ago

      Hi boubou,

      I have located your email ticket. Let's move the conversation over there to avoid duplicated efforts. 

      Thanks. 

      -Kevin 

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    7 months ago

    Hi boubou,

    Since I cannot test on the fortinet.com website personally, I'd like to ask you to grab a page structure of the website, here are the steps:

    1. Navigate to the site and place your cursor in the one-time password field.
    2. Right-click(ctrl + click) in the input field to bring up the page context menu, and choose "1Password - Password Manager".
    3. Click "Help" and choose "Collect Page Structure".
    4. 1Password will save a .json file to your "Downloads" folder.

    Then, can you email the page structure to us at:

    support@1Password.com 

    With your email, let's include:

    • A link to this thread:
    • Your Community username: 

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    -Kevin

    • Doctair's avatar
      Doctair
      New Contributor
      4 months ago

      kevin_li​ was this corrected?  I have the exact same issue with Fortinet Sites and the OTP I saved in 1password. THinks the field is a VISA card.!?

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        Thanks for reaching out. The team is aware of a known issue where 1Password will incorrectly suggest a credit card for a 2FA field on both forticloud.com and fortinet.com. The issue is still open in our developer's backlog to be resolved in the future. 

        For the time being, you can copy and paste or drag and drop your one-time password from the 1Password pop-up in your browser. I'm sorry for the inconvenience.

        -Dave

        #19645
        #36711