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Former Member's avatar
Former Member
4 years ago

Graphical Errors on Windows version

Very recently 1Password has started showing graphical errors on the fields on the display. Just updated to 7.7.810 and it's the same. It looks like the entries are zoomed in a long way. Moving the mouse over the field returns it to normal but this seems to be a toggle effect corrupting other fields. Always on the right (details) but also on other windows (settings etc.). I have dual monitors and it occurs on both (and have latest display drivers).

Not critical but very annoying.

Example image attached.

I also run this on my MacBook and it has no issues.!

1Password Version: 7.7.810
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro
Sync Type: iCloud

windows

36 Replies

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  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Glad to hear updating to 1Password 8 got you sorted out @asdfasdfasdf! Be sure to get in touch if you run into any trouble in the future.

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    Actually I got 1password 8 and it works great. I didnt realize I was a version behind.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @asdfasdfasdf:

    I'm sorry you're running into this issue. To rule everything out, can you please send a diagnostics report from 1Password: How to send a 1Password diagnostics report

    After creating your diagnostics report from 1Password 7, attach it to an email addressed to support+forum@1password.com, along with your username asdfasdfasdf and a link to this thread: https://1password.community/discussion/comment/629041/#Comment_629041. After sending it in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your email conversation with what you've said here. Thanks!

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    I'm having this issue as well.
    Windows 10 Version 10.0.19043 Build 19043

    1pass version 7.9.828

    Pretty sure I dont have Nahimic

  • Former Member's avatar
    Former Member
    4 years ago

    That is good to hear, thank you for the update :+1:

  • Former Member's avatar
    Former Member
    4 years ago

    I had the same problem and disabling the Nahimic service resolved the issue.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @akoneko47, thank you for letting us know here that the Nahimic fix worked for you. We're very happy to hear things are working again!

  • Former Member's avatar
    Former Member
    4 years ago

    I disabled Nahimic service and that seems to have fixed the issue for me.
    Thank you for emailing me.

  • Former Member's avatar
    Former Member
    4 years ago

    That's good to hear @cybie2k, thank you for letting us know :)