Very recently 1Password has started showing graphical errors on the fields on the display. Just updated to 7.7.810 and it's the same. It looks like the entries are zoomed in a long way. Moving the mouse over the field returns it to normal but this seems to be a toggle effect corrupting other fields. Always on the right (details) but also on other windows (settings etc.). I have dual monitors and it occurs on both (and have latest display drivers). Not critical but very annoying. Example image attached. I also run this on my MacBook and it has no issues.! 1Password Version: 7.7.810 Extension Version: 4.7.5.90 OS Version: Windows 10 Pro Sync Type: iCloud

Hey there @spadger1066, thanks so much for writing in - something definitely seems to be off there. To get things back up and running, let's continue this conversation over email so we can dig in further. Could you send me an email at support+windows@1password.com? Please include a diagnostics report in your email: https://support.1password.com/diagnostics/ After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end. Thanks, I'm looking forward to getting this sorted for you! :smile: Note: I adjusted your thread title slightly to indicate that this issue pertains to how 1Password is being displayed, but is not a corruption of the actual user data.

I confirm, I ran into the same problem. Edition: Windows 10 Pro Version: 21H1 OS build: 19043.1110 1password: 7.7.810 Any update?

Hi @akoneko47 , we're still in the process of working on this one. Are you still currently experiencing this issue (that is, has it been persistent for you?). ref: SMI-19397-229

Just wanted to indicate I came here looking to see if this is happening to other people, which it appears I'm not alone. I'm having many graphical anomalies in 1password on windows 10. I'm on 7.7.810, running windows 10, 10.0.19043. Please let me know if I need to submit individual ticket as above or if this is being worked as a group/community type ticket. Thanks! Myrhillion

Graphical Errors on Windows version

36 Replies

Jack_P_1P
1Password Team
4 years ago
Glad to hear updating to 1Password 8 got you sorted out @asdfasdfasdf! Be sure to get in touch if you run into any trouble in the future.

Jack
Anonymous
4 years ago
Actually I got 1password 8 and it works great. I didnt realize I was a version behind.
Anonymous
4 years ago
[#ZWY-99438-863]
Jack_P_1P
1Password Team
4 years ago
Hey @asdfasdfasdf:

I'm sorry you're running into this issue. To rule everything out, can you please send a diagnostics report from 1Password: How to send a 1Password diagnostics report

After creating your diagnostics report from 1Password 7, attach it to an email addressed to support+forum@1password.com, along with your username asdfasdfasdf and a link to this thread: https://1password.community/discussion/comment/629041/#Comment_629041. After sending it in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your email conversation with what you've said here. Thanks!

Jack
Anonymous
4 years ago
I'm having this issue as well.
Windows 10 Version 10.0.19043 Build 19043

1pass version 7.9.828

Pretty sure I dont have Nahimic
Anonymous
4 years ago
That is good to hear, thank you for the update :+1:
Anonymous
4 years ago
I had the same problem and disabling the Nahimic service resolved the issue.
1P_PeterG
Community Manager
4 years ago
Hey @akoneko47, thank you for letting us know here that the Nahimic fix worked for you. We're very happy to hear things are working again!
Anonymous
4 years ago
I disabled Nahimic service and that seems to have fixed the issue for me.
Thank you for emailing me.
Anonymous
4 years ago
That's good to hear @cybie2k, thank you for letting us know :)