Forum Discussion

ad0ran's avatar
ad0ran
New Contributor
1 year ago
Solved

Help recovering family account

Hello, I used my 1password work account to redeem a free family account. I no longer want my family account tied to my work account, so I unlinked the two. But now I have no way of tying my family account to my personal account. 

My family account also no longer has an organizer member associated to it because I unlinked it from my work account. How can I recover my family account and link it to my personal account?

3 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager

    Hi ad0ran,

    I'm sorry this has been such a turbulent process! Like AJCxZ0 said, please email us at support@1password.com since this will likely require you to share some account details that you won't want in a public forum.

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert

    Just in case you have not already done so, you should email support with the relevant details.