Forum Discussion

ehed's avatar
ehed
Occasional Contributor
10 months ago

Help! Safari won't use my 1P passkey

I've successfully generated a passkey to use for 2FA on MaxMind.com (instead of getting emailed a code which I find annoying). In chrome, the 1P extension recognizes the Passkey flow and pops up, but when using Safari, I get what appears to be a system dialog

If I have my phone, scanning the QR code does properly work – however I'd like the Safari extension to handle this. Is there a config I need to set to get this to work? Thanks!

1Password Version: 8.10.54
Extension Version: 8.10.54.22
OS Version: macOS Sequoia 15.1.1
Browser: Safari 18.1.1

browser extension

4 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    9 months ago

    You're very welcome, ehed.

    I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: ENU-99855-939

  • ehed's avatar
    ehed
    Occasional Contributor
    9 months ago

    Thanks Evon - the number is ENU-99855-939

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    9 months ago

    Hello, ehed. Thank you for writing in. Yes, you can write in the forums for issues you encounter with 1Password.

    That said, I'd like to take a closer look at this specific issue you are experiencing. I want to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/149289
    • Your forum username: ehed
    • A diagnostics report from the 1Password extension:
    • First, please recreate the issue you are experiencing.
    • Generate a diagnostic report from the 1Password extension using the steps here -> https://support.1password.com/diagnostics/.
    • Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • ehed's avatar
    ehed
    Occasional Contributor
    9 months ago

    Is this the right forum to ask this question?