I use my Apple Watch regularly to approve payments at pay terminals or gas pumps. I simply double tap the side button to conduct transaction. This is linked to my credit card (which I guess is actually using Apple Pay).
I have tried to use my set my Apple Watch to open my Mac as well. When I have a log in on Safari that tries to reach back to 1PW I will see small box pop up asking if I wish to allow watch to open or use password. At that same time I get the notification on watch and it says (just like other pay terminal scenarios) "Push side button twice to allow."
When I do the double tap nothing happens and I end up typing in the password. I have tried turning setting on and off in Mac settings.
Hi Dave,
Well I did nothing and as these things go it now appears to be working properly. I will keep an eye on things. I appreciate your responsiveness
If the steps that I posted above don't work then I suggest that you temporarily enable the ability to unlock your Mac using your Apple Watch just so that we can make sure that this is working since that would tell us if the issue is with 1Password or the connection between the Apple Watch and the Mac itself.
When I have a log in on Safari that tries to reach back to 1PW I will see small box pop up asking if I wish to allow watch to open or use password.
If you do still encounter the issue after trying my list of steps then can you post a screenshot of the "small box" that you see?
Thanks Dave. right now I have the requirement for me to sign in to my Mac off. It's simply because its is just wife and I and she never uses it....so complete convenience for me. If you need me to require that again, I can set it up and confirm it is working or not if that is what owe need to troubleshoot this.
I'm sorry that Apple Watch unlock for 1Password isn't working on your Mac. Can you confirm that you can use the Apple Watch to unlock the Mac itself? If you can then please try these specific steps:
Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch").
Disable Apple Watch Unlock for your Mac (In the MacOS menu bar: > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
Enable Apple Watch Unlock for your Mac (In the MacOS menu bar: > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").
Let me know if you still see the issue after trying this.
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can I unlock 1Password when Face ID is broken?","id":"message:80532","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:80532"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:80532"},"body":"
I use the iPhone Xs Max. \nA couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a long password every time I want to unlock 1Password. \nIt means that I need to use another device to copy the password every time. \nIs there any alternate way to unlock it?
\n\n\n\n
1Password Version: 8.10.16 \nExtension Version: Not Provided \nOS Version: iOS 17.0.3 \nBrowser: Not Provided
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I use the iPhone Xs Max. \nA couple of days ago, my iPhone said that Face ID was not available due to malfunctioning of the True Depth. And it hasn't been solved yet. Therefore, I need to enter a long password every time I want to unlock 1Password. \nIt means that I need to use another device to copy the password every time. \nIs there any alternate way to unlock it?
\n\n\n\n
1Password Version: 8.10.16 \nExtension Version: Not Provided \nOS Version: iOS 17.0.3 \nBrowser: Not Provided
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And it hasn't been solved yet. Therefore, I need to enter a 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How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80540"},"body":"
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-12T06:54:03.000-07:00","lastPublishTime":"2023-10-12T06:54:03.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:80539":{"__typename":"ModerationData","id":"moderation_data:80539","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80539":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:80539","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532/message:80539","revisionNum":1,"uid":80539,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:80532"},"conversation":{"__ref":"Conversation:conversation:80532"},"subject":"Re: How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80539"},"body":"
1P_Dave , \nI'm sorry to be late in writing back to you. \nI followed the instruction, but it still request password. \nI'm sorry to cause troubles...
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"153","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-12T03:04:26.000-07:00","lastPublishTime":"2023-10-12T03:04:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":8},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:80538":{"__typename":"ModerationData","id":"moderation_data:80538","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80538":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:80538","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532/message:80538","revisionNum":1,"uid":80538,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:80532"},"conversation":{"__ref":"Conversation:conversation:80532"},"subject":"Re: How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80538"},"body":"
@masaru
\n\n
Thanks for the reply. Can you try the following:
\n\n\n
Open the Settings app on your iPhone (not the 1Password app).
\n
Scroll down and tap 1Password.
\n
Turn off Face ID.
\n\n\n
Then try the same steps again: unlock the main 1Password app using your password and then lock and try to unlock it using your device passcode. If that still doesn't work then let me know and we can dig deeper.
\n\n
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-11T06:31:32.000-07:00","lastPublishTime":"2023-10-11T06:31:32.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:80537":{"__typename":"ModerationData","id":"moderation_data:80537","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80537":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:80537","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532/message:80537","revisionNum":1,"uid":80537,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:80532"},"conversation":{"__ref":"Conversation:conversation:80532"},"subject":"Re: How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80537"},"body":"
1P_Dave , \nThank you for your instructions. I did \n1. Force quit 1Password \n2. Launch 1Password from home \n3. Unlock it with password. \n4. Lock it.
\n\n
Then 1Password requested me a password. \nI swiped up the app and relaunched it, but it still requires password.
\n\n
I thought that using device passcode could be used on other apps like Safari, but they also requested password.
\n\n
Did my procedure wrong?
\n\n
Kindest regards, \nMasaru
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-10T22:02:21.000-07:00","lastPublishTime":"2023-10-10T22:02:21.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:80536":{"__typename":"ModerationData","id":"moderation_data:80536","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80536":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:80536","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532/message:80536","revisionNum":1,"uid":80536,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:80532"},"conversation":{"__ref":"Conversation:conversation:80532"},"subject":"Re: How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80536"},"body":"
@masaru
\n\n
Thanks for the reply. After you select Passcode please unlock the main 1Password app (from the home screen of your iPhone) using your account password one more time. After that, lock 1Password and try to unlock it again. You should now be able to use your device passcode.
\n\n
Let me know if that doesn't work.
\n\n
-Dave
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Before tying to use the password set your 1Password settings back to face I.D. \nThis might help you get back to using your face I.D. to open your 1Password. \nI would not instal a software tool like it says in the video link, but the other options in the video would be good for your device. \nAfter trying each option check to see if it fixed your problem signing in with face I.D. and if one does not work try the next step. \nIf none fix your problem you would have to do what the support advised or backup your device first then erase it and reinstall would probably fix it too, but I would try the stuff in the video before doing that. \nHaving to use a password to sign in all the time would be a burden. Singing in with a password every two weeks is fine. \nDo not give up. You can fix this.
\n\n
https://youtu.be/Vdx9yMBxl_w?si=2FWl5AkFN7WuOiGn
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HI, 1p_jac \nThank you for the explanations and instructions. \nIn the Security, I see three options, \n1. Password \n2. Face ID \n3. Passcode
\n\n
Do you mean Passcode? \n
\n\n
As you see above, I've set it to Passcode, but after it is locked, it still asks me Password. \n
\n\n
Did I made any mistake?
\n\n
Thank you for your support!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-10T03:29:07.000-07:00","lastPublishTime":"2023-10-10T03:29:07.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:17339":{"__typename":"User","id":"user:17339","uid":17339,"login":"1p_jac","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-18T10:27:29.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/C3W1JWZD7LQ3.JPG"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:17339"},"ModerationData:moderation_data:80533":{"__typename":"ModerationData","id":"moderation_data:80533","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80533":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17339"},"id":"message:80533","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:80532/message:80533","revisionNum":1,"uid":80533,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:80532"},"conversation":{"__ref":"Conversation:conversation:80532"},"subject":"Re: How can I unlock 1Password when Face ID is broken?","moderationData":{"__ref":"ModerationData:moderation_data:80533"},"body":"
Hi @masaru,
\n\n
I'm sorry to hear about the trouble you're having with Face ID on your iPhone Xs Max. 1Password for iOS does have some alternative ways to unlock the app and you can find them by heading to the following location:
\n\n\n
Open and unlock 1Password.
\n
Tap your accounts or collection in the top left, then tap Settings.
\n
Tap Security.
\n\n\n
From here, you will be able to select whether you can unlock 1Password on your iPhone with Face ID, account password, or your device passcode. Your device passcode will probably be the best option so you don't need to continue typing in your long account password whilst waiting to get your TrueDepth camera system fixed :)
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Moderator
