Forum Discussion

aotheli2016's avatar
aotheli2016
New Member
1 day ago

I Generate my 1pw Password by misstake

I am facing a issue accessing my personal account. By mistake, I changed my account password using the password generator inside the app, which logged me out of all devices. Currently, I do not have the new password or the recovery code, but I do have my Secret Key and my Emergency Kit.

This account contains all of my important email and service passwords, so losing access is a major problem. Could you please advise me on the official steps I can take to restore access, or confirm if there are any recovery options available given that I have the Emergency Kit and Secret Key?

I’ve tried every possible method, but unfortunately I still can’t access my 1Password account. I don’t have the Recovery Code, and I logged out of my phone because it was asking for the new password that was generated through your app and saved inside it — which I can no longer access.

I’m fine with deleting the account. However, I want to keep the subscription I already paid for on my old account and have it transferred to the new one after deletion.

Thank you very much for your support.

 

1password.com
browser extension
discussion
feature request
ios
passkeys
vault management
watchtower
windows

1 Reply

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    1 day ago

    Those tags seem mostly irrelevant. Was there a reason that you wanted folks looking for posts related to Watchtower, passkeys, etc. to see your irrelevant post?

    aotheli2016 wrote:

    I’ve tried every possible method

    If you tried each of the methods described in If you forgot your 1Password account password or you can’t unlock the app?, then you may just have to be patient waiting for a response from support.
    I suggest you add your ticket number to your post for staff here.

    You don't mention backups of your 1Password data. From your description it's clear those won't help with your current predicament, but will enable you to access everything else while this is resolved.

    I'm sure you now know how to change your 1Password account password.