i set my 1 password to not lock for 300 minutes, but it auto locks every time i leave a window

Hi jwclack52, thanks for getting back to us! I can see that you've emailed in - a member of the team will continue the conversion over there shortly 😄

ref: IDD-31889-731

Didn't notice.

Hi jwclack52, thanks for confirming that both are running. When this issue occurs, are they both locking together, or is the extension locking independently of the app? I'm wondering whether there might be some communication issues between the two that could be leading to the auto-lock issues you're seeing.

Both are running.

Hi jwclack52! I'm sorry to hear that you're still running into trouble with auto-lock being unreliable. When 1Password randomly locks like this, are both the desktop app and browser extension locking at the same time, or is it just the extension that's locking, independently of the app?

If you're able to spare the time to email in to support+forum@1password.com with a diagnostics report, a link to this thread, and your forum username, we would be happy to look into this further with you.

1PW auto-lock still completely unreliable. Randomly locks even though I have it set up for 8 hrs. Tested with caffe1ne enabled (no windows timeout) and 1PW still locks randomly. I've had to resort to leaving it set to "never" and locking my desktop.

Thanks so much for your response, jwclack52.

We understand your time is very valuable, but would need some additional details from a diagnostics report regarding your specific setup. If you have time in the future, we'd be happy to help investigate further.

Do let us know if you have any other questions or concerns.

Sorry, but I don't have the time or resources to do that. Ask one of the many, many other suscribers who are also having this problem to do it.

Hello again jwclack52,

I'm sorry the delay in my response.

Sometimes we have to troubleshoot (guess and check) to try and resolve an issue. Please understand that troubleshooting is a process. I understand you are frustrated by the troubles you are experceiring with the auto-lock function, but we need to gather some additional information to help determine what might be happing with your device. The requested diagnostics report can help to provide these types of details.

If you could attach this report to an email message addressed to support+forum@1password.com, that would be most helpful.

As previously mentioned, could you also include:
* A link to this thread: https://1password.community/discussion/comment/674286/#Comment_674286
* Your forum username: jwclack52

Thanks for your patience and understanding.

jwclack52. That's not Beta Testing. You have problem. Agilebits is trying to help you. Your response says "I've got a problem. You solve it. It is now your problem. I'm not prepared to help, but I expect a resolution." Impressive.