iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

If you cannot fix this in 3 months whats the speed of fixing security bugs in your software?
It clear that 1Password does not care about their customers.

As a workaround you seem to be able to launch it in the Split View as another user mentioned. Open safari first, and then drag 1Password on top of the safari view. 1Password seems to launch successfully now, with a narrow view of the watchtower, so you can navigate back out of watchtower, and after that go full screen again. Took 2 tries in my case, but now it works… just don’t go back to the watchtower.

IPad air 4. Gen.
IPadOS 16.2
1Password 8.9.7

It is the same on my IPad.
Using watchtower is crashing the app.
Seems to be a common bug, according the number of posts here.

Seeing the same issue with iPadOS 16.2 and 1Password.

1P_Dave > The reason why we haven't sent out an advisory is because the issue is affecting some users but not the majority. Might I ask how you know that it's only affecting some but not the majority? This thread was begun in October. The Face ID problem was first posted in August I believe. Yet the best we get is to use a workaround? Or maybe downgrade to v.7. I think the best is ,try to get in the beta program if you can. So it's we, the customers, who have to do the work, when we are paying your company to use the current version which clearly does not function as it is supposed to.

I won't even go into how it was somehow decided that customers couldn't be trusted enough to print things out of 1P8. Apparently someone thought they knew better than the people that use the product. Or the lack of a standalone vault which more than a few have said are needed in order to use them in their places of business.

I really wish you or someone of equal stature would post something, maybe a blog, maybe pin something to the forums and explain why you expect people to pay full price for something that does not do what it is advertised to do. I'm sorry, it is beyond frustrating when all people get are the same canned responses when it comes to these problems.

If I get a response I'm sure it will be something like "I understand your frustration", "our engineers have been working tirelessly on this" etc.. Signed, a very long, dedicated but extremely disappointed user.

The app still crashes on the iPad, how long does it take for 1Password to fix this?
I was looking for an alternative for Lastpass but with this quality of apps i do not think 1Password is going to be the one….

hazlebury

I'm truly sorry for the impact that the issue has had. As Kester mentioned, our developers are working on a fix which we plan to include in a future update as soon as testing is complete. For now, please avoid using Watchtower in the iOS app in order to workaround the issue. You can still use Watchtower on one of your other devices or on 1Password.com

An hour wasted when you could have easily sent me an advisory.

The reason why we haven't sent out an advisory is because the issue is affecting some users but not the majority. We also have users that run into other issues that might seem similar and we didn't want to cause confusion by causing those users to think that they're running into a known issue when the problem on their device is unrelated.

Sending an email to support@1Password.com is the best way to get assistance as soon as possible. That being said, I agree that we can improve how we communicate bugs and issues and I've passed along your feedback to our team.

-Dave

As you can see, the entire community is with you and awaiting a fix they claim to have actually solved, just not implemented.

POOR. It's one thing to have bugs but another to make me go through a whole registration process (forced to agree ridiculous privacy terms) on your support website to find this out. An hour wasted when you could have easily sent me an advisory. You seem to have no problem sending me billing requests so you are perfectly capable of sending stuff to users. It's clear to me that you are embarrassedby such a big bug. Furiously annoying.

Hi @nsbadger and hazlebury 👋🏻

This is a known bug with the current version of 1Password for iPadOS and will be fixed in the next update. Apologies for any interruption to your workflows. I'd recommend avoiding the Watchtower tab on iPad for now and making sure that you have automatic updates turned on, so you receive the fix as soon as it's released.