iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.

ref: BXQ-31274-927

The email with diagnostics is out, but no Support ID as a response.

So what your saying is don't use a key function, advertised on the "Take a tour" section of your website, because you people don't seem to prioritize your customers? And like was said above, why are we still paying for this software when it doesn't function as it should. Would sure like an answer for this question. Although it will probably be ignored.

@JochenHartmann

It may be that you're experiencing something else unknown. I'd like to ask you to create a diagnostics report from your device and email it to us.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: JochenHartmann

• A link to this thread: https://1password.community/discussion/comment/672647/#Comment_672647

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks 1P_Tommy
Once I try to use the Watchtower, the App is crashing when I just start it.
This means the App can´t be used anymore!
So, tell me: Why do I pay for an App that doesn`t work?

@JochenHartmann

Did you revisit the Watchtower section? If so, please do not do that until a resolution is present. This is the only known cause that would cause the trouble. Do you experience different results if you delete the app and reinstall it?

I see I did not mention you should no be using the Watchtower functionality until there is a resolution. I'll edit my post. Apologies.

• To clarify this is specific to the iPad and you should be good to use the Watchtower functionality on other installations.

Hi 1P_Tommy
Thanks for the explanation. I did it, but no change in the behavior. The app is still crashing right after I open it on the iPad.
To be honest, this issue is known since October 2022. If 1Password needs longer to fix that, I leave and use another App. No point for dealing with a crashing App.
Best,
Jochen

Thanks for sharing the "off-load" instructions - I will try it if this happens again (hopefully this is fixed soon).

I had the same Watchtower problem as described in this thread, but it worked the next morning without any action on my part. Something timed out, I guess.

This is an issue the team is working to resolve. To regain functionality you can off-load the app and then add it again.

edit: - Clarification: You would not want to use the Watchtower functionality on the iPad until a new release can be issued. If you use the feature you may experience crashing again.

--

Off-loading would leave any data on the device that it created.

1. Open Settings and tap General.
2. Tap iPhone Storage and give it a while to load.
3. From the list of apps, tap the app you want to offload.
4. Tap Offload App and confirm.
5. Download 1Password 8 again.

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• Be 100% certain all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and you know your password before beginning the steps above.

I recently upgraded to 1Password 8, but on an iPad running IPadOS 16.2 every time I try to open Watchtower it shuts the app and returns me to the Home Screen.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPadOS 16.2
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