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Former Member's avatar
Former Member
4 years ago

iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]


https://1password.community/discussion/comment/676629/#Comment_676629

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I upgraded my iPad to iPadOS 16.1 today. After I did this, I checked Watchtower. The scores and categories appeared as usual, but when I taped to see details, 1Password crashed back to the iPad home screen. After the crash, 1Password would not restart - it crashed immediately when I attempted to bring up again. Resetting the iPad does not resolve this issue. I can only begin to use 1Password again on my iPad if I uninstall the app and download a fresh copy. I do not experience this on my iPhone, which is running iOS 16.1 too.

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iPadOS 16.1
Browser:_ Not Provided

ios

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  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks, @hawkmoth. It looks like we've got you!

    ref: IBT-89792-372

  • Former Member's avatar
    Former Member
    4 years ago

    BitBot must be taking it easy today. Took a couple of hours for this to show up.

    Support ID: [#IBT-89792-372]

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    @mscx

    Thank you for the Support ID. One of my colleagues will take a look at the diagnostics report and respond as soon as possible. Thank you for your patience. 🙂

    ref: UNB-24977-583

  • Former Member's avatar
    Former Member
    4 years ago

    Same here…

    Support ID: [#UNB-24977-583]

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @hawkmoth and MrC,

    Thanks both, for reporting this crashing behaviour. I'm sorry to hear of the troubles and would like to investigate further.

    Could you please create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    ref: dev/core/core#18214

  • Former Member's avatar
    Former Member
    4 years ago

    I honestly can't say whether the crashes only began for me today. I only discovered them after updating the iPadOS. They may have been happening before, but I didn't discover them because I seldom consult the Watchtower statistics.