Forum Discussion

Former Member's avatar
Former Member
4 years ago

iPhone and Mac not syncing

Hi! I have a family membership and the vaults stopped syncing between iPhones and Mac. I have exhausted all possibilities (to my knowledge) and I need help. To save time, yes I remove the apps from both the computer and phone and reinstalled, yes I logged out and logged back in! Thank you in advance for your help!


1Password Version: 1Password 7 Version 7.9.2 (70902005)
Extension Version: version 2.1.4
OS Version: Mac OS 12.0.1
Referrer: forum-search:https://1password.community/search?Search=syncing

7 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @jmart:

    I've just checked, and if you select your Archive in your Primary vault, then switch to the vault viewer, you should be able to move your items from your Primary vault's Archive, to your new membership vault's Archive. Let me know how that goes!

    Jack

  • Former Member's avatar
    Former Member

    Thank you @ag_ana ! The primary vault had some archived items. How do I move those so I can delete the primary vault? Thanks for your help!

  • Former Member's avatar
    Former Member

    @jmart:

    For each source vault you can also choose a separate destination vault if you wish:

    https://support.1password.com/move-copy-items/

  • Former Member's avatar
    Former Member

    Thanks 1P_Dave ! What if I have a vault that I share with other users and a personal one. Does that transfer everything into one?

  • Former Member's avatar
    Former Member

    Hello 1P_Dave ! Thank you for the quick reply! There are 51 missing items in the 1password.com vs. my phone but I just saw that it is the number in the Primary vault... How do I merge those into my personal vault? Thanks for the help!

  • Hello @jmart! 👋

    I'm sorry to hear that you're not seeing the same items on all of your devices. If you have a 1Password account then do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    Do you also happen to see a Primary standalone vault on any of your devices?

    I look forward to hearing from you. :)