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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
9 months ago

Issues saving and signing in with passkeys on the Mac

Hi, With 1Password having added Passkeys I decided to see if they are useful.  I now have several accounts that have passkeys. Several times over the past couple of days I have been in a situatio...
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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
8 months ago

Hi 1P_Dave​ ,

Haven't been able to repeatably produce some of my issues using Safari for a website that is also on the Passkeys directory.  

I mentioned Intuit in my OP (not in the directory apparently).  The attached photo shows the issue I ran into trying to login to Intuit's site when I selected the button to Use Passkey.  I anticipated having 1Password provide the passkey directly from my Mac.  The UI that you can see in the image did not provide me the ability to use the passkey from my Mac.  I ended up selecting the Cancel button, selecting the option to Use Password and then when 1Password provided me a list of logins I used the login that had the passkey icon associated with it (sorry did not take screenshot of this screen).

Of course I have no idea what is happening under the hood in this scenario:

  • Which party is providing the UI asking for the password? Is it Apple, &/or Intuit &/or 1Password?
  • When I selected what I beleived to be the passkey from my list of Intuit logins I assume that 1Password actually passed my passkey to Intui and that Intuit accepted it.  Of course it could also have passed my username, password and 2FA code & I would not know it.

I am fairly certain that I can reproduce this for you as requested if it is helpful.  I didn't want to clutter up this process because Intuit is not on the Passkeys directory.

I also am having a similar but different issue with Apple.  I want to create a passkey that 1Password stores for Apple.  Unfortunately Apple has me use my fingerprint to login and I can find no way to work around that yet.  I will ping Apple support to have them help me.

Cheers,

Chip

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

AgingKeeper​ 

Thank you for the screenshots and all of the details. The prompt in your screenshot is coming from macOS, not 1Password. Make sure that the built-in password manager is completely turned off: Turn off the built-in password manager in your browser

When a website requests a passkey, 1Password should show a special prompt that looks like this: 


Once you've confirmed that the built-in password manager is completely turned off, try to sign in again. Do you see a prompt that looks like the above? If you don't then make sure that passkey saving and sign-in is turned on for 1Password in Safari: 

  1. Open Safari.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Make 1Password the default password maanger in this browser" is turned on.
  4. Click Autofill & save.
  5. Make sure that the following are turned on:
    • Offer to fill and save passwords.
    • Offer to save and sign in with passkeys. 


If you still don't see the prompt when signing into Intuit after trying these steps then let me know. 

-Dave

  • AgingKeeper's avatar
    AgingKeeper
    Dedicated Contributor
    8 months ago

    Hi Dave,

    I confirmed that things are set up in the same manner as defined in the references above (they were, I made no changes).

    I tried logging into the Intuit site again and 1Password's dialog opened and then the dialog coming from macOS appears and prevents me from using the 1Password dialog.

    I restarted Safari and the macOS dialog has not returned.  Boogey men perhaps.  Will keep an eye on this and let you all know if I run into further problems.  

    Cheers & thanks for the assistance, have a great day!

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      8 months ago

      AgingKeeper​ 

      Thank you for the update! If the issue comes back, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/issues-saving-and-signing-in-with-passkeys-on-the-mac/154015/replies/155145
      • Your forum username: AgingKeeper


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave