Forum Discussion
log into a website after installing 1Password on phone, I get a blank screen and can't do anything
After installing 1PW, when I try to log into sites on my phone that I have set up in 1PW, I get a blank screen. If I pull down on the screen I get a spinning icon that goes about 1/2 the way through its progress line then disappears. I can no longer log into that website.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:https://1password.community/search?Search=When%20trying%20to%20log%20into%20a%20website%20after%20installing%201Password%20on%20phone%2C%20I%20get%20a%20blank%20screen%20and%20can'
2 Replies
- 1P_Timothy
Community Manager
Hi @gwbella, that certainly doesn't sound right. My apologies for any inconvinience here!
I'd like to ask you to try signing in to a website, as you mentioned, then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
* A link to this thread:https://1password.community/discussion/139046/log-into-a-website-after-installing-1password-on-phone-i-get-a-blank-screen-and-cant-do-anything#latest
* Your forum username:gwbellaYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
