Forum Discussion

Former Member's avatar
Former Member
4 years ago

Logins on Android client are not getting synchronized from other clients

1Password on my Android phone is not synchronizing with the latest changes made on other clients. 1Password Version: 7.9.2 Extension Version: Not Provided OS Version: Android 12
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

Hello @Shadowen, I'm sorry to hear 1Password for Android isn't syncing as expected!

When you sign into 1Password for Android or sync manually (Categories > ⋮ > Sync or Categories > swipe down) do you see any error message? I'd also like to ask you to create a diagnostics report from your Android device so we can review the sync log:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!