macOS Touch ID No Longer Working: "That Didn't Work"

davidwilkinson

I'm happy that things are better with the beta version of 1Password. Let me know if the issue comes back at any point.

-Dave

1P_Dave This appears to be fixed in the BETA build of 1Password for Mac 8.10.38 (81038059), so I'm using this (successfully) for now, instead.

davidwilkinson

Thank you for reaching out and I'm sorry that Touch ID isn't working correctly. If you send in a diagnostics report to our support team then they can verify that you're running into a known issue and provide any workarounds that might exist for your particular situation:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/715580/#Comment_715580
• Your forum username: davidwilkinson
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

+1 this remains an issue as of 1Password for Mac 8.10.36 (81036049) and appears to be related to having multiple Touch ID fingerprints associated with the logged-in user.

dt27 and 1Pemikaadeo

I'm happy that you were able to find a workaround for the issue that you're running into. Our development team is working on a permanent fix that they hope to release as soon as possible.

Mais and scamden

There are a few different situations with different causes and workarounds. So that I can identify the specific issue that you're running into, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147141/macos-touch-id-no-longer-working-that-didnt-work#latest
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

BAF

Thank you for sending in the diagnostics report, I can confirm that it's made it to the right team and that my colleagues will send you a reply via email soon. Please continue the conversation there.

-Dave

ref: BUW-85174-326

I too have the same problem. support ticket ID is BUW-85174-326.

After gather some info from 1Password team and this forum I think there are two solutions for this issue. Tested and works for me.

1. Downgrade 1Password to version 8.10.34
   With this version Touch ID works with all configured fingerprints on macOS.

2. Remove second, third etc. fingerprint and leave only first fingerprint.
   Then upgrade 1Password to 8.10.36 (if you're on 8.10.34 or earlier)
   Touch ID works.

I had this issue with my Mac after I added a 2nd finger to Touch ID. Removing it restored expected behavior with Touch ID.

This this this. Thank you. This solved for me too.

Sounds like a bug 1pass! If I remove the second fingerprint everything immediately starts working. I like having more than one fingerprint. Are you all aware of this issue?

Update: Oh shoot. I made the mistake of removing the working fingerprint in hopes that I could use my preferred finger, but it turns out this bug isn't about having two fingerprints but really that only the first was working for some legacy reason and all new ones don't work...

Got the same problem, sent the diagnostics report, support ticket ID is XIT-95167-639.

Hello!

I got the same problems with Touch ID and 1Password. I did several things:

1. complete reinstall of 1Password
2. disable/enable Touch ID
3. adding new finger prints in Mac's system pref's

Nothing solves the problem. Unlocking with Apple Watch is still working.