messy OS update caused no access to 1P on Mac

marcdz

We'll get back to you as soon as possible. Thanks for sending the report.

ref: IVX-51826-244

[#IVX-51826-244]

marcdz

If you're using 1Password 8, you can generate a diagnostics report by following these steps:

1. Open 1Password 8. There's no need to unlock it.
2. Choose 1Password > Settings from the menu bar and then click Advanced.
3. Click Send Diagnostics.
4. Click Reveal.
5. Attach the .1pdiagnostics file to your email. Use the instructions in my previous post regarding what information to include in your email.

Please do not post your diagnostic report to the forum. This is for your privacy and security.

-Dave

Dave, please give me a hint on how to generate Diag Report. Kind of think I did that once before but don't alas remember. First looked in System Settings, but no find there. Thanks, M

marcdz

Thank you for the reply. So that I can better understand the situation, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139313/messy-os-update-caused-no-access-to-1p-on-mac#latest
• Your forum username: marcdz
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Dave, just re-learned that giving self access to 1P on iPhone is by fingerprint/password! Now more concerned that unable to gain access to 1P on Mac though can gain access via 1Password.com. How can I return to using my original p/w to gain access to Mac 1P, and in meantime how is updating happening on the few passwords I've recently changed? Thanks...

marcdz

Thank you for the reply. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

Interestingly, 1P is not asking me for p/w on iPhone and is giving me access to any p/w or other data I request which means if anyone w bad intent obtained my iPhone, they'd get every p/w I use for anything, which is creepy as hell!!

You can change how often 1Password requires your account password on your iPhone by following this guide: How to set 1Password to lock automatically

-Dave

"That didn't work. Check your password and try again." 1P running on Mac OS is 8.10.3 and last checked for updates on 3/31/2023 10pm Interestingly, 1P is not asking me for p/w on iPhone and is giving me access to any p/w or other data I request which means if anyone w bad intent obtained my iPhone, they'd get every p/w I use for anything, which is creepy as hell!!

Hello marcdz! 👋

I'm sorry that you're unable to unlock 1Password on your Mac. We're here to help until you're back up and running. Are you receiving a specific error message when you enter your account password into the app? Are you using 1Password 8 or an earlier version of the app?

Can you also tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave