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wavesound's avatar
wavesound
Dedicated Contributor
3 years ago

Passkeys do not work with Microsoft 365

When I go to add PassKeys to my MIcrosoft 365 portal it fails at the last step.

https://mysignins.microsoft.com/security-info

Same error in Chrome and Brave.

I was able to cancel the 1Password enrollment process and enroll a YubiKey just fine.

1Password Version: 1Password for Mac 8.10.7 (81007041)
Extension Version: 2.12.0
OS Version: 13.4
Browser:_ Brave

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account is frozen, I already made the payment but it’s still frozen, what can I do?","id":"message:153302","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153302","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:19307"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:153302"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153302"},"body":"

Hi, I’m having an issue with my 1Password account. Yesterday, I noticed that my account was frozen before I made the payment. After seeing that it was frozen, I proceeded to make the payment through Google Play, as that was the platform I initially used for the subscription.

It’s been more than 14 hours since I made the payment, but my account is still showing as frozen. Has anyone experienced a similar issue or knows what might be going on? I would really appreciate any help or advice.

Thanks in advance!

","body@stringLength":"529","rawBody":"

Hi, I’m having an issue with my 1Password account. Yesterday, I noticed that my account was frozen before I made the payment. After seeing that it was frozen, I proceeded to make the payment through Google Play, as that was the platform I initially used for the subscription.

It’s been more than 14 hours since I made the payment, but my account is still showing as frozen. Has anyone experienced a similar issue or knows what might be going on? I would really appreciate any help or advice.

Thanks in advance!

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My account is frozen, I already made the payment but it’s still frozen, what can I do?","moderationData":{"__ref":"ModerationData:moderation_data:153304"},"body":"

Hello Lktor! 👋

\n

I'm sorry that you're account is still showing as frozen. Please send an email to support@1Password.com so that our billing team can look into this further.

\n

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

\n

-Dave

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