Is there a way to improve the performance of the browser extensions?
Since version 8.7 (when I started using 1Password 8) and continuing through 8.9.10 (current version), the performance of the browser extensions has been frustrating. Unlocking via the extension takes 5-30 seconds, and then another 5-30 seconds for the field fill menu to be functional (i.e. the menu doesn't allow selection, or selection doesn't do anything). I suspect this is due to the number of accounts I have (22) signed in. Unlocking and login item display was immediate with version 7.9.4 with the same number of accounts.
Additionally, the extensions regularly lose contact with the app or background process that identifies whether they are locked or unlocked. I can have the window for the app visibly unlocked, but Chrome will say it's locked and Safari will be unlocked. Restarting the browser that has the wrong status solves the problem, but this is not inefficient and is often a problem, due to state and data loss from quitting. It happened with the 7.x app as well, but not nearly as frequently as with 1Password 8.
There are still so many regressions (e.g. field re-ordering, but thanks for default vault), frequent app crashes (no crash log, just disappearing app window), and performance problems. Passkeys are interesting, but not as essential as basic performance and reliability.
1Password Version: 8.9.10 Extension Version: 2.4.1 OS Version: macOS 13.1
Browser:_ Safari and Chrome
Not sure why the expiration dates didn't transfer, but LastPass has had a variety of date variations over the years. My lastpass converter in the https://1password.community/discussion/101693/moving-to-1password-from-another-password-manager has heuristics to try to detect valid dates, and it will convert them appropriately when they are matched. Otherwise, a bad date value would go to the Notes area of the record.
With the Windows app, I was able to delete the original import. The credit card data still needed updating as the expiration dates did not transfer. Thanks for your help again!
No problem, understood. Lots of version numbers, apps, interfaces, extensions to keep track of.
If you are able, just download the Windows desktop app, add the account, and do it in the desktop app. The desktop apps are generally the easiest way to do bulk management.
Sorry for confusion. I am using Window 10, with Firefox. I have been going directly to 1Password.com using the browser all along. I cannot delete the primary vault or select all within the vault going directly to the website or using the extension. I’ve been trying to avoid having to delete 400 entries by hand but at this point I’m not optimistic. Thanks for your help
You need the Desktop app to do what you need. Since this was posted in the Windows forum, I had assumed you were using the Desktop app. Can you try it there?
Version 2.3.7, While I can delete any vault that I have added, I do not have the option to delete primary "personal" vault. It also appears that firefox does not allow me to select all in the vault. Using ctrl A or other methods. Thanks for the help!
I'm not sure which version of 1Password you are using. Can you indicate version of the Desktop app?
Generally, go to the Vault where the contents are, that you want to delete, then do Control - A to select All. Then Right-click the selected items, and select Delete.
Be sure that you are deleting only the items you want deleted. It's unclear which vault your items were imported into, nor if you have other items that you don't want deleted. So be cautious here.
Can I change the default vault?
This depends on which version of 1Password you are running, hence the question above.
Can I remove duplicates?
This also depends on which version of 1Password you are using - version 7 has a tool to help remove duplicates, version 8 does not yet.
Okay, so now I have compounded the issue. I imported the file twice and have my default vault loaded with dupes. Can I change the default vault? Can I remove duplicates? I cannot figure out how to select all. I am using a desktop to manage this initial set up. Thanks again
It's easier to do this type of bulk work using the Desktop app. If you want to delete all of your items in your vault(s), just select all of them, and Delete them (vs. Archive).
If you are still having trouble with your Lastpass import the next time you try it, reply back here and I'll offer another option for you to try.
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When I attempt to reconnect (by clicking on the red cloud icon), it fails.","id":"message:27169","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:27169","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:27169"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:27169"},"body":"
My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it attempts to reconnect, then fails with a message that I'm offline. I have restarted the computer. This issue just started this morning. \nHow do I reconnect?
\n\n\n\n
1Password Version: 8.10.7 \nExtension Version: 2.11.0 \nOS Version: Mac mini Ventura 13.4 \nBrowser:_ Safari \nReferrer: forum-search:https://1password.community/search?Search=my%20account%20is%20offline
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My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it attempts to reconnect, then fails with a message that I'm offline. I have restarted the computer. This issue just started this morning. \nHow do I reconnect?
\n\n\n\n
1Password Version: 8.10.7 \nExtension Version: 2.11.0 \nOS Version: Mac mini Ventura 13.4 \nBrowser:_ Safari \nReferrer: forum-search:my account is offline
\n","kudosSumWeight":0,"postTime":"2023-06-17T08:47:55.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:27169_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":494},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ssue just started this morning. \nHow do I reconnect? \n\n \n\n 1Password Version: 8.10.7 \nExtension Version: 2.11.0 \nOS Version: Mac mini Ventura 13.4 \nBrowser:_ Safari \nReferrer: forum-search:my 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My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails.","moderationData":{"__ref":"ModerationData:moderation_data:27177"},"body":"
@streblo12345
\n\n
I'm happy that you were able to resolve the issue. Thank you for sharing the fix with the community. 💙
\n\n
-Dave
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I determined the source of this issue was from a second 1Password account that I had added, which was deactivated and/or I lost access to. Removing the second account from my 1Password applications resolved the issue for me.
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@streblo12345
\n\n
I'm sorry that you're seeing the same issue. Are you seeing the same offline message on multiple networks? If you're using a VPN then does the message go away if you turn the VPN off?
\n\n
If you're only seeing the message on one network, or only when using a VPN, then make sure that your network or VPN aren't blocking connections that 1Password needs: 1Password ports and domains
\n\n
And if you're still seeing issues on multiple network, or if you're not using a VPN, then I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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I'm encountering the same issue - did this ever get resolved?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"63","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-01-08T09:26:38.000-08:00","lastPublishTime":"2024-01-08T09:26:38.000-08:00","metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:27173":{"__typename":"ModerationData","id":"moderation_data:27173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:27173":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:27173","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:27169/message:27173","revisionNum":1,"uid":27173,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:27169"},"conversation":{"__ref":"Conversation:conversation:27169"},"subject":"Re: My account is offline. When I attempt to reconnect (by clicking on the red cloud icon), it fails.","moderationData":{"__ref":"ModerationData:moderation_data:27173"},"body":"
@shoden
\n\n
I'm sorry that you're running into the same issue. I've located your email and one of my colleagues will review your diagnostics report and send you a reply as soon as possible.
\n\n
-Dave
\n\n
ref: QWQ-71989-283
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Same issue here. On all devices and vaults. I tried to send the email as shown above but haven't gotten anything from bitbot.
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Hi there @timgerrity
\n\n
Are you using a VPN or a proxy, or anything similar, to connect to the internet? Sometimes that kind of thing can get in the way of 1Password's connection.
\n\n
If possible, try using a different connection – even just briefly – to see if that helps. You could try a hotspot from your phone if that's available to you. If you still have any trouble, send us a diagnostics report and we can look into it with you.
⚠️ Don't post your diagnostics report here! Email it to support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)
\n\n
— Grey
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Additional info... The message displayed after trying to reconnect is: \"Offline. Changes won't appear on your devices until 1Password reconnects\"
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