Forum Discussion

QuantamPulse's avatar
QuantamPulse
New Member
2 days ago

Need to change account from from Apple to personal but no response from support

I submitted a ticket in regards to this matter over a week ago and have still not received a reply back yet. The ticket number is 628401. 

There has been no response from 1password since filing this request and multiple attempts to contact them have gone unanswered. 

I am getting frustrated with this company and am thinking of moving over to a new provider that actually cares enough to response. 

Any advice for getting them to actually answer a support ticket?

discussion

1 Reply

  • AJCxZ0's avatar
    AJCxZ0
    Silver Expert
    1 hour ago
    QuantamPulse wrote:

    Any advice for getting them to actually answer a support ticket?

    Wait.

    I am getting frustrated with this company and am thinking of moving over to a new provider that actually cares enough to response. 

    No need to wait to try other providers. While using paid tiers from multiple providers might not be viable, having your data accessible through multiple reputable services is a wise choice in any case.
    You can also test engaging support from those provider, though paid versus freeloader support might make an unfair comparison.