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Andrew42's avatar
Andrew42
Super Contributor
2 years ago

Nightly update fails

Recently, the last few weeks, quite frequently I get an error message that the update has not completed and 1P has rolled back to the previous edition. Normally the next time I try it, it works but sometimes it takes a few goes. It doesn't make any difference whether I manually cause the download by clicking on the update button or I receive a message to restart 1P. It does not make a difference if it is the nightly update or a Beta update. I've had the issue with both, though obviously more with the nightly update.
Not critical but slightly annoying.

1Password Version: Nightly
Extension Version: Not Provided
OS Version: W10 Pro
Browser: Edge

betas

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  • Andrew42's avatar
    Andrew42
    Super Contributor
    2 years ago

    Thanks. I use ESET Internet Security. The following path is what I have entered as a detection exception:-
    C:\Users\Alwyn.1password*
    Does that look right to you?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Andrew42! 👋

    I'm sorry that you're running into trouble when updating 1Password. Is it possible that you have antivirus or other security software running that might be interfering with 1Password on your Windows PC? If you do then can you add 1Password's installation directory to your antivirus/security software's allow or ignore list?

    The next time that the update fails can you see if you're able to update using Safe Mode? This would tell us if there's another app interfering with the update process since Safe Mode launches your PC without those apps running.

    I look forward to hearing from you.

    -Dave