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jmassengale's avatar
jmassengale
Occasional Contributor
5 years ago

Odd Behavior on iPad - multiple

For quite a while, I was using my wife's iPad Pro. Now I am back to using my iPad Pro 12.9 inch 3rd Generation. The vault is my Primary Vault, synced. The Secret Key is the same on my iPad as my o...
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1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
5 years ago

jmassengale

The issue would appear to be the Primary vault. It is not part of your membership. You indicated that you used iCloud for syncing. 1Password.com memberships do not use iCloud for syncing.

Here's how to sort things and get all of your data into your membership.

  1. Check to make sure all of your data is available on https://my.1password.com and ensure you have a copy of your Emergency Kit.

  2. If needed, add your account to the device. * It may already be present. How to add your 1Password account to the apps

  3. If needed copy any items from your Primary vault to your membership vault (Personal/Private) that are not already present. * Please be sure you have the most up-to-date information in your Personal vault. * You may need to do this on each device.

  4. Remove the Primary vault. * You will need to do this on each device. Be sure to complete step two on any devices you have.

In the end, there should be no Primary vault on your devices. That should clear up any syncing issues.