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Forum Discussion
"Offline: Changes won't appear..."
I get the message above about every time I open 1Password. I will click reconnect and sometimes. it does reconnect and sometimes it doesn't. Eventually it will reconnect, but it is an annoyance.
I am running MalwareBytes. Perhaps that is interfering with something?
Thank you very much,
Bryan
1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: 13.2
Browser:_ Safari
3 Replies
- 1P_Dave
Moderator
@bryanschmiedeler
Thank you for posting the Support ID. I've located your ticket and one of my colleagues will take a look and reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂
-Dave
ref: UZG-54912-775
- 1P_Dave
Hello @bryanschmiedeler! 👋
I'm sorry to hear that 1Password is having trouble connecting on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/137005/offline-changes-wont-appear
- Your forum username:
bryanschmiedeler - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
