Offline Items in 1Password for iOS

i did as requested but have not seen a support ID come through yet.

@bbabbrah

I'm sorry that you're seeing an indicator that your device is offline. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/691063/#Comment_691063
• Your forum username: bbabbrah
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

my ios app shows a red icon on top right indicating offline mode. when i click on it it says some changes could not be synced with other devices. this just started happening today.

1Password Version: 8.10.8
Extension Version: Not Provided
OS Version: ios 16.5.1
Browser: Not Provided

I'm glad that you were able to resolve the issue.

If someone is running into this issue please see my post here for instructions on how our team can help you get this resolved: https://1password.community/discussion/comment/690873/#Comment_690873

-Dave

Deleting the app from my iPhone and reinstalling it appears to have done the trick

If anyone else is running into the issue then please send in a diagnostics report to the team at support+forum@1Password.com so that our specialists can send you tailored instructions on how to resolve the issue.

While logging out of the app will get rid of the offline message that you see it may also purge items that are stuck on your device and not backed up to your account on 1Password.com. I recommend that you wait until our support team can review your specific situation.

⚠️ If you do wish to sign out of the 1Password 8 for iOS app then please first make sure that you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app) first. Please also make sure that you have a copy of your Emergency Kit.

-Dave

@rjmiley and @jkillorin

Thank you for posting the Support IDs. My colleagues will reach out to you via email as soon as possible, please continue the conversation there.

ref: VAD-97583-387
ref: RXB-83946-752

Guyharg

I'm happy that the team was able to help you resolve the issue. 🙂

ronen

I'm glad that you were able to resolve the issue as well.

-Dave

Thank you. Worked for me 🌷
Delete and re installed

I've had my diagnostics reviewed and while the coders look at the underlying problem the suggestion from support was to sign out and back in to my iOS app. After doing this my offline items have gone and the app is back to normal. Recommended to make sure you have your emergency kit and sign out and in of each problematic account if you have multiple accounts with the issue.

Same issue, very annoying to fight off pop ups when trying to use app. Support ID is #RXB-83946-752