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vorayn's avatar
vorayn
New Contributor
2 months ago
Solved

Duplicate Login Pop-ups: Unknown Window Appearing Alongside 1Password (Thorium/Win11/Windows Hello)

Message:
Hi,
I’m experiencing an issue with 1Password on my setup and would appreciate your help.

Whenever I open a login window in my browser, two small pop-up windows appear for selecting a login:

 

  • Window 1: This is an unknown window; I have no idea which program or extension it comes from.
  • Window 2: This is the expected 1Password login selection window.

My setup:

  • Browser: Thorium (Chromium-based)
  • OS: Windows 11
  • 1Password: Using Windows Hello for unlocking
  • Extensions: Only the official 1Password extension is installed for password management (no other password managers)
  • Browser password management: The "Offer to save passwords and passkeys" setting in Thorium/Chrome is disabled. Instead, it says "1Password – Password Manager is controlling this setting," which I assume is correct.

I’ve attached a screenshot for reference—window 1 is the unknown pop-up, window 2 is the correct 1Password window.

My question:
Does anyone know what could be causing the extra pop-up window, or how I can identify and disable it? Any troubleshooting steps would be appreciated.

Thank you!

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello vorayn​! 👋

    Thanks for reaching out! That looks to be coming from the built-in password manager in your browser. While Thorium isn't a supported browser (so it's possible that you're running into a bug that we're not aware of) you should be able to turn that off by following these steps:


    Use the instructions for Chrome (although Thorium might have some differences) and don't skip the steps that have you migrate your passwords from the built-in password manager to 1Password and then delete them from the built-in password manager.

    Let me know if that does't work. 

    -Dave

    • vorayn's avatar
      vorayn
      New Contributor
      2 months ago

      Hey Dave!

      Thank you! You were right, I skipped out on the "Delete Browsing Data" part.
      Just did that part and deleted all the password data from Thorium/Chrome and now only the 1Password auto-fill pops up!

      Thank you for helping me out, I must have skipped reading through that part of the help page!

      Regards

      Vorayn

      • Trevor_1P's avatar
        Trevor_1P
        Icon for Moderator rankModerator
        2 months ago

        Hi vorayn​,

        Thank you for the update! I'm happy to hear Dave's suggestion resolved the issue.

        - Trevor

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Latest Windows client version: 8.10.76; Chrome extension version: 8.10.75.1.

I reported the same issue via email in 2023. Back then, I resolved it by extracting a GlobalSign certificate and re - importing it into the problematic computer. However, after updating to version 8.10.76 today, the same problem has resurfaced, and the method of re - importing the certificate no longer works.

 

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Latest Windows client version: 8.10.76; Chrome extension version: 8.10.75.1.

I reported the same issue via email in 2023. Back then, I resolved it by extracting a GlobalSign certificate and re - importing it into the problematic computer. However, after updating to version 8.10.76 today, the same problem has resurfaced, and the method of re - importing the certificate no longer works.

 

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1754925387420":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1754925387420","value":{"title":"Query 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On Windows, Chrome extensions can't connect to the client for unlocking.","moderationData":{"__ref":"ModerationData:moderation_data:156229"},"body":"

Hello LenGary​! 👋

\n

I'm sorry that you're running into trouble when unlocking 1Password. It looks like the communication between the desktop app and the browser extension isn't working. Try this: 

\n
    \n
  1. Close all open browsers.
    2. \n
  2. Open and unlock 1Password for Windows.
    3. \n
  3. Click your account or collection at the top of the sidebar and click Settings.
    4. \n
  4. Turn \"Connect with 1Password in the browser\" off and then back on.
    5. \n
  5. Open your browser.
    6. \n
  6. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    7. \n
  7. Turn \"Integrate this extension with the 1Password desktop app\" off and then back on.
    8. \n
\n


If that doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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