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chunheisiu's avatar
chunheisiu
New Member
19 hours ago

Passkey does not work with Cathay Pacific's website

On Cathay Pacific's website when choosing to log in with passkey, the site will prompt to use the passkey saved in 1Password. However, the login process with ultimately fail, stating that "There was a problem signing in with your passkey. However, the same key works for logging in through the app.

 

passkeys
windows

1 Reply

  • ChrisC1P's avatar
    ChrisC1P
    Icon for Moderator rankModerator
    2 hours ago

    Hi chunheisiu​ thanks for reaching out!

    I'm sorry you're having issues signing in using your passkey on the Cathay Pacific site.

    I did some testing on my end and found I had no issues signing in using a passkey. I have some questions to help me better understand what's going wrong and so I can provide the best advice moving forward.

    • Can you confirm the URL of the page where you're having issues?
    • Can you confirm what browser you're using as well as what version?
    • Can you confirm the version of your 1Password browser extension? You can find the version number by right-clicking the 1Password icon in your browser's toolbar, choosing Settings > About.
    • Are you signing in using a phone number, your email, or a membership number?

     

    Let me know if you have any questions!

    - Chris