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thetastybits's avatar
thetastybits
New Contributor
2 years ago

Passkey for Coinbase Stopped Working on Mobile

A month or so ago I opted into using a Passkey for Coinbase. Passkeys worked great for a while on both desktop and mobile, Recently, I'm unable to sign in on the Android Coinbase app using my Passkey. The message I get is "the authentication device was not recognized". Meanwhile the Passkey works fine on the desktop client. Dealing with Coinbase is a nightmare so I'm hoping somebody here has been through the same issue and resolved it. Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 14
Browser: Not Provided

android

1 Reply

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hello thetastybits, thank you for writing in. I'm sorry about the trouble.

    So that the team can take a closer look at the issue you're experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/146155
    • Your forum username: thetastybits
    • https://support.google.com/android/answer/9075928

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon