Forum Discussion

branok75's avatar
branok75
New Contributor
6 months ago

Passkey on Safari results in error "PublicKeyCredential" after upgrade to Mac OS 15.4

Hi all, after upgrading to Sequoia 15.4, authentication using Passkey (which is required by my employer) ends with error message "TypeError: Can only call PublicKeyCredential.toJSON on instances of P...
browser extension
macos
branok75's avatar
branok75
New Contributor
6 months ago

Hi Dave,

thanx for reply.

  1. I cannot tell whether it happens on all sites using Passkey in Safari because I don't have any other site where I have to / can use Passkey to login (for test).
  2. For me it's a single website where it stopped working. But I cannot share website address as it is our global Corporate SSO login so I don't want to publish it in public forum. :(

That's why I'm asking here in this forum whether anybody other is facing this issue - so whether it's only my problem / problem of our corporate login page or whether it's some "general" problem of 1P Safari extension after upgrading to Mac OS 15.4.

  Brano

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

branok75 

Thank you for the reply. I've done some testing and passkeys in Safari are working for me after I updated to macOS 15.4. Try clearing Safari's browser history/cache to see if that improves things: 


If you still see the same issue then we'll need to investigate what's going wrong on your end in more detail. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/passkey-on-safari-results-in-error-publickeycredential-after-upgrade-to-mac-os-1/153962
  • Your forum username: branok75


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • branok75's avatar
    branok75
    New Contributor
    6 months ago

    Hi Dave,

    clearing browsing history unfortunately didn't help. I've sent diagnostic report to support.

    My support ticket ID is : SGT-44933-869.

      Brano

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      Thank you for posting the Support ID! I see that my colleague has sent you a reply via email, please continue the conversation there. 

      -Dave