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Forum Discussion
Passkey on Safari results in error "PublicKeyCredential" after upgrade to Mac OS 15.4
Hi all, after upgrading to Sequoia 15.4, authentication using Passkey (which is required by my employer) ends with error message "TypeError: Can only call PublicKeyCredential.toJSON on instances of PublicKeyCredential" on Safari.
It was working before the upgrade without any problem. I didn't change anything except system upgrade. On Firefox it's stil working correctly as before (and Chrome didn't work neither before). Is anybody facing the same problem? Is it problem of Safari 1Password extension?
49 Replies
Hi Dave,
thanx for reply.
- I cannot tell whether it happens on all sites using Passkey in Safari because I don't have any other site where I have to / can use Passkey to login (for test).
- For me it's a single website where it stopped working. But I cannot share website address as it is our global Corporate SSO login so I don't want to publish it in public forum. :(
That's why I'm asking here in this forum whether anybody other is facing this issue - so whether it's only my problem / problem of our corporate login page or whether it's some "general" problem of 1P Safari extension after upgrading to Mac OS 15.4.
Brano
- 1P_Dave
Moderator
Thank you for the reply. I've done some testing and passkeys in Safari are working for me after I updated to macOS 15.4. Try clearing Safari's browser history/cache to see if that improves things:
If you still see the same issue then we'll need to investigate what's going wrong on your end in more detail. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/passkey-on-safari-results-in-error-publickeycredential-after-upgrade-to-mac-os-1/153962
- Your forum username: branok75
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hi Dave,
clearing browsing history unfortunately didn't help. I've sent diagnostic report to support.
My support ticket ID is : SGT-44933-869.
Brano
- 1P_Dave
Hello branok75! 👋
I'm sorry that you're running into an issue with passkeys in Safari after updating to macOS 15.4. So that I can better understand the situation, can you tell me the following:
- Are you running into the issue on all websites that you use a passkey to sign into in Safari? Or just a single website?
- If the issue is only with a single website then can you share the website address of that website?
I look forward to hearing from you.-Dave
I have having the same issue. It happens to every site my employer has secured with single sign-on. For example, I cannot sign to Slack, zoom or OReilly.
It happens both in safari and chrome. I am desperate because this basically leaves me logout of my employer.
MacOS: 15.4 (24E248)1Password for Mac 8.10.70
