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jgault's avatar
jgault
New Contributor
3 years ago

Problem with Login to 1PW 8 running Ventura 13.4

I just re-installed 1PW v8.10.7 on my mac running Ventura 13.4. After entering my master PW and the window opening and properly displaying all my entries, when I close the window (I do not quit the app), the app locks and I have to login again. This happens repeatedly. I have tried restarting the app, and restarting the computer with no change. I have set 1PW in the settings to logout after 1 hr. I also have the 1PW extension running in my Edge browser (v114.0.1823.37) which does the same thing. When I used these 2 together previously (1PW and Edge), when I logged in on the desktop, it also logged me in on the browser. That no longer happens; I have to log in separately to each app. The browser extension also makes me sign in twice before it will open. This is getting annoying. I'd appreciate any help you can offer. Thanks a bunch!


1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: MacOS 13.4
Browser:_ Microsoft Edge 14.0.1823.37
Referrer: forum-search:https://1password.community/search?Search=1password%20mac%20logs%20out%20immediately%20after%20login

5 Replies

  • jgault's avatar
    jgault
    New Contributor

    You're the man, Dave, thanks much.! Works like a charm; I'll have to come here more often...

  • jgault

    I'm happy that Tommy's suggestion helped. The latest version of 1Password 8 fixes a bug where, when the menu bar icon is disabled, 1Password wouldn't immediately close after the user closed the main window. You can have 1Password continue to run in the background (and stay unlocked until your auto-lock settings kick in) by following these steps:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click on Settings.
    4. Click on General.
    5. Turn "Keep 1Password in the menu bar" on.

    Let me know if that doesn't work.

    -Dave

  • jgault's avatar
    jgault
    New Contributor

    ag_tommy: Thank you so much for taking the time to answer my question...! Your process worked for me and I am sincerely grateful! Can you tell me if it is normal behavior for Mac 1PW to lock when it is unlocked and the red "close window" dot in the upper left corner of the window is clicked? That is happening now to me and it had not previously. Prior to this reinstallation I could click that dot when unlocked and it would close the window and just "pause" until I clicked the icon again in my dock. As long then as I was within my set time to stay open in my settings, the window would then reopen unlocked. That no longer is the case for me. Now, clicking the red button locks the app. I now have to click the yellow button to minimize the window for it to remain unlocked. I can retrain myself , of course, but I have been used to clicking the red for a long time. Thanks again for your kindness and help!

  • jgault

    Please try the following and let us know how you fare.

    1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
    3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. Quit 1Password. Look for our helper in the menu bar and then right-click and select quit.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    7. Open your browser.
    8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.
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not working on PayPal, Keycloak, and Ebay","id":"message:31917","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31917","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:53"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:31917"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:31917"},"body":"

I started going through some websites and testing the new beta extension as soon as I got the email and came across 2 sites where the passkey creation prompt did not appear.
\nThese were:
\n- PayPal (got stuck in \"finding your security key...\")
\n- An instance of Keycloak

\n\n

With the extension disabled these show the browser setup flow as expected.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.12.0
\nOS Version: Linux 6.3.5-arch1-1
\nBrowser:_ Google Chrome Beta 115

","body@stringLength":"552","rawBody":"

I started going through some websites and testing the new beta extension as soon as I got the email and came across 2 sites where the passkey creation prompt did not appear.
\nThese were:
\n- PayPal (got stuck in \"finding your security key...\")
\n- An instance of Keycloak

\n\n

With the extension disabled these show the browser setup flow as expected.

\n\n
\n\n

1Password Version: 8.10.7
\nExtension Version: 2.12.0
\nOS Version: Linux 6.3.5-arch1-1
\nBrowser:_ Google Chrome Beta 115

\n","kudosSumWeight":1,"postTime":"2023-06-05T13:25:17.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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expected. \n\n \n\n 1Password Version: 8.10.7 \nExtension V...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTk0Mw","node":{"__ref":"ForumReplyMessage:message:31943"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTk0Mg","node":{"__ref":"ForumReplyMessage:message:31942"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTk0MQ","node":{"__ref":"ForumReplyMessage:message:31941"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTk0MA","node":{"__ref":"ForumReplyMessage:message:31940"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzOQ","node":{"__ref":"ForumReplyMessage:message:31939"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzOA","node":{"__ref":"ForumReplyMessage:message:31938"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzNw","node":{"__ref":"ForumReplyMessage:message:31937"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzNg","node":{"__ref":"ForumReplyMessage:message:31936"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzNQ","node":{"__ref":"ForumReplyMessage:message:31935"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzNA","node":{"__ref":"ForumReplyMessage:message:31934"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwzMTk0MywzMTkzNA","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:31917":{"__typename":"Conversation","id":"conversation:31917","solved":false,"topic":{"__ref":"ForumTopicMessage:message:31917"},"lastPostingActivityTime":"2023-09-21T06:13:51.000-07:00","lastPostTime":"2023-09-21T06:13:51.000-07:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:31917":{"__typename":"ModerationData","id":"moderation_data:31917","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:31917_1":{"__typename":"Revision","id":"revision:31917_1","lastEditTime":"2023-06-05T13:25:17.000-07:00"},"CachedAsset:theme:customTheme1-1752214090398":{"__typename":"CachedAsset","id":"theme:customTheme1-1752214090398","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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not working on PayPal, Keycloak, and Ebay","moderationData":{"__ref":"ModerationData:moderation_data:31943"},"body":"

As with others, same predicament.

\n\n

Chrome Desktop gives A passkey can’t be created on this device or browser. To see what’s supported, visit our FAQ.. Alright, paypal won't support desktop browsers, I'll try my mobile devices...

\n\n

Tried on my android with Chrome, and as above, passkey gets created but is stored in my Google account, not intercepted by 1Password. Maybe we'll have better luck on an Apple device....

\n\n

Tried on my iPad (running iPadOS17), and using either Safari or Chrome (both of which paypal say are supported...) I get the same error as Chrome on desktop. PayPal doesn't like that either...

\n\n
\n\n

Edit 1: There is a bit of a hackey way around it. You can set your desktop browser's useragent to an iOS device and you can set the passkey (and save it in 1password) that way. However paypal doesn't seem to support passkey logins on desktop at the moment (even with the useragent set to iOS).

\n\n
\n\n

Edit 2: Trying to login to an iOS device using the passkey added via the above method, paypal (or the iPad? can't tell) just says that there isn't any passkeys for paypal.com found in 1password.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-21T06:13:51.000-07:00","lastPublishTime":"2023-09-21T06:13:51.000-07:00","metrics":{"__typename":"MessageMetrics","views":39},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:31942":{"__typename":"ModerationData","id":"moderation_data:31942","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31942":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:31942","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31917/message:31942","revisionNum":1,"uid":31942,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:31917"},"conversation":{"__ref":"Conversation:conversation:31917"},"subject":"Re: Passkeys not working on PayPal, Keycloak, and Ebay","moderationData":{"__ref":"ModerationData:moderation_data:31942"},"body":"

It appears you can only create Passkeys for PayPal from a mobile device, so I tried on my Android using the App and had the same experience as Jacrys. The Passkey definitely gets created, but is stored in my Google account.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-19T20:59:20.000-07:00","lastPublishTime":"2023-09-19T20:59:20.000-07:00","metrics":{"__typename":"MessageMetrics","views":47},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Rank:rank:15":{"__typename":"Rank","id":"rank:15","position":13,"name":"New Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:4651":{"__typename":"User","id":"user:4651","uid":4651,"login":"Jacrys","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-15T08:04:31.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/8E8YDLMRU9JA.png"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:cuxzj43862/user:4651"},"ModerationData:moderation_data:31941":{"__typename":"ModerationData","id":"moderation_data:31941","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31941":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4651"},"id":"message:31941","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31917/message:31941","revisionNum":1,"uid":31941,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:31917"},"conversation":{"__ref":"Conversation:conversation:31917"},"subject":"Re: Passkeys not working on PayPal, Keycloak, and Ebay","moderationData":{"__ref":"ModerationData:moderation_data:31941"},"body":"

On Android's PayPal app and website (in Chrome), 1Password does not intercept the passkey URI. Instead, it passes to the system handler and gets created in my Google account.

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Hello.
\nYes I have exactly the same problem. With the few sites authorizing passkeys (paypal / google...), it is almost impossible to integrate them into 1password Beta 8.10.16. 1password crash. AND with the official version, the integration of a passkey under IOS 17 only offers the iCloud keychain.

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I also get stuck at the \"Finding your security key...\" step in PayPal.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-28T15:40:54.000-07:00","lastPublishTime":"2023-06-28T15:40:54.000-07:00","metrics":{"__typename":"MessageMetrics","views":38},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"User:user:1542":{"__typename":"User","id":"user:1542","uid":1542,"login":"rallyn1password","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-02T07:48:37.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:14"},"entityType":"USER","eventPath":"community:cuxzj43862/user:1542"},"ModerationData:moderation_data:31938":{"__typename":"ModerationData","id":"moderation_data:31938","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31938":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1542"},"id":"message:31938","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31917/message:31938","revisionNum":1,"uid":31938,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:31917"},"conversation":{"__ref":"Conversation:conversation:31917"},"subject":"Re: Passkeys not working on PayPal, Keycloak, and Ebay","moderationData":{"__ref":"ModerationData:moderation_data:31938"},"body":"

I meant to say I see the same thing as @Prime. I have only password set and do not have the \"Face/fingerprint/PIN\" option. As mentioned, I will hold off until this has wider support, and iOS app support as well.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-25T16:12:21.000-07:00","lastPublishTime":"2023-06-25T16:12:21.000-07:00","metrics":{"__typename":"MessageMetrics","views":35},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:15446":{"__typename":"User","id":"user:15446","uid":15446,"login":"Goldfinger","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-28T16:46:02.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/CTAY3FOL2QQJ.jpg"},"rank":{"__ref":"Rank:rank:14"},"entityType":"USER","eventPath":"community:cuxzj43862/user:15446"},"ModerationData:moderation_data:31937":{"__typename":"ModerationData","id":"moderation_data:31937","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31937":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:15446"},"id":"message:31937","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:31917/message:31937","revisionNum":1,"uid":31937,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:31917"},"conversation":{"__ref":"Conversation:conversation:31917"},"subject":"Re: Passkeys not working on PayPal, Keycloak, and Ebay","moderationData":{"__ref":"ModerationData:moderation_data:31937"},"body":"

Hi, rallyn1password prime

\n\n

The new support instructions say:
\nClick the link and sign in with your email address and password, then click \"Turn on\" in the \"Face/fingerprint/PIN sign in\" section (directly below social sign in , it should appear) and follow their steps to create a passkey.

\n\n

Sign out, then sign back in. 1Password will sign in with your passkey automatically.

\n\n

This link:
\nhttps://accounts.ebay.com/acctsec/security-center

\n\n

It's possible that my own screenshot is different, because I had already activated my passkey....

\n\n

Note: It's USA only so far.

\n\n

Lmk.
\nGoldfinger

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Goldfinger +1 here, same as I see in Firefox on MacOS. I get the feeling I will have to wait until this is more widely available.

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Goldfinger I don't see any of that at all.
\n

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its at https://accounts.ebay.com/acctsec/security-center

\n\n

Perhaps this should be turned off:
\n

\n\n

then turn this off:
\n
\nthen back on, which should create the passkey

\n\n

keep trying. it is amazing actually!

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