Forum Discussion
"Password" as password shown on 1Password, and no tech support from 1Password
Hi maxi36sailor​, thanks for reaching out to us here. I can understand why you'd feel ignored, and I'm very sorry for that. That's certainly not the experience we seek to provide in our support process.
I can see that your ticket is open, and has been moved to our technical support team. So, one of my colleagues will be following up with you as soon as your ticket is next in the queue. As I understand there was already some back and forth, I can understand why you're eager to find a solution quickly. My apologies again.
As you have a ticket open, and there may be need for diagnostics or other specifics I would recommend continuing the conversation with our team via email. If we can help with anything else in the meantime, please feel free to get in touch with us here in the Community. Thanks again.
Community ManagerHi maxi36sailor​, thanks for reaching out to us here. I can understand why you'd feel ignored, and I'm very sorry for that. That's certainly not the experience we seek to provide in our support process.
I can see that your ticket is open, and has been moved to our technical support team. So, one of my colleagues will be following up with you as soon as your ticket is next in the queue. As I understand there was already some back and forth, I can understand why you're eager to find a solution quickly. My apologies again.
As you have a ticket open, and there may be need for diagnostics or other specifics I would recommend continuing the conversation with our team via email. If we can help with anything else in the meantime, please feel free to get in touch with us here in the Community. Thanks again.
The case was escalated to a higher level of tech support. The team there is excellent. Thank you.
- 1P_Dave
Moderator
I'm glad that the team is providing support over email. Since we have a communication channel open, I'll close this thread to prevent duplication of efforts.
-Dave
