Passwords are not showing up on Android for Linked Apps with website credentials

Hi fbrownnc, thanks for following up. I did some testing with the Starbucks app and found that I could not fill either field with 1Password. When attempting to prompt Autofill I saw the "Contents can't be Autofilled" toast which often means a change in the filling service or to the app may be required to get that working. I've reported this to the team so we can take a look.

When an app link is added to the item, it can be suggested when you go to fill if Show filling suggestions is on. It works similarly to having a URL saved in the website field of an item so that the item is suggested when you visit that domain in your browser. App links cannot be added manually, only by creating or updating an item through the "Open 1Password" menu. Even if they could be added manually, if 1Password was not prompting to fill previously, adding the link wouldn't change that.

Hi @jchamp, thanks for your question.

The search function in the "Open 1Password" menu searches by title where as the search function in the Search tab can look for titles, usernames and more. Would you happen to be searching by username or another field that doesn't match the items title?

I'm having the same issue. If I choose to open 1password from the prompt above the keyboard while in an app (for example Chase mobile), my chase credential doesn't show up when searching using the 1password prompt. However, if I launch the 1password app manually (not via the keyboard prompt), I can then search for the chase account and it shows up. Not sure why it would appear one way any not the other.

I'm having a similar issue with the Starbucks app. Autofill seems to work with other apps, but when I try opening from the android app, the username/password are not populated. I've tried long pressing the password field in the app and do not get the "Open 1Password" or prompt to autofill. What exactly does the Linked app option do? ad can this be manually created?

Hi @powpow12, thanks for writing in. I'm glad to hear you're enjoying 1Password Families!

I suspect there may be two factors at play here. First off, linking to Android apps works a little differently than linking to a website or to apps on another platform (iOS for example). If you have previously used your Capital One login on their website or with the Android app via another password manager, the item likely does not have an Android app link.

To add the app link to an existing item, you can tap the "Open 1Password" prompt, search for and select your item then tap "Fill & Update Login".

With the Capital One app, 1Password should prompt you to Autofill from the username field (either with your linked item or with "Open 1Password") but I noticed the same prompt does not appear after tapping the password field. If you use the "remember me" feature in the app it may appear that 1Password cannot fill in this app. To help with this, you can set Autofill prompts to below fields:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Autofill.
4. Tap Display Autofill prompts > Below the fields they relate to.

Now when you tap the username or password field in the Capital One app do you see a prompt from 1Password?

In testing Think or Swim I found a similar issue which was resolved with the steps above. I did find after some restarts of the Think or Swim app I needed to "force" Autofill. To do so you can long press the field then tap Autofill (or ⋮ > Autofill) in the context menu that appears.

Let us know how that goes for you!