"Pending upload file is missing" text after switching from standalone to families subscription

That's good to know, Ben. I'll send them an email shortly.

Hi @monozot

Our development team has been made aware and will be working on a fix ASAP. In the meantime I'd recommend working with our migration team via email (support+tradein@1password.com if you aren't already in touch with them) to get everything sorted. I apologize for the inconvenience.

Ben

Hi. I've experienced the exact same issue. Is there a fix on the way?

:+1: :)

Hi Ben,
Thanks once again. I completely understand any delays :)

Thanks @markuswarren. I was able to find we've received your message and it has been routed to our migration team, so no need to post the support ID at this point. The team will be in touch ASAP, though I will note we're a little behind due to the holidays. We appreciate your patience.

Ben

ref: AEN-88822-847

Hi Ben,
Thanks. I've followed the instructions above, and am just waiting on the bot to respond and I'll post up the support ticket ID when I get it

Hi @markuswarren

I'd like to get you in touch with our migration specialists to investigate further. To facilitate that, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/125948/pending-upload-file-is-missing-text-after-switching-from-standalone-to-families-subscription
• Your forum username: markuswarren

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Hi!
I do not see a "Documents" category in the side-bar (see screenshot).

Hi @markuswarren!

Today I noticed in the 1Password mac app that items that had attachments now sates "Pending upload file is missing". I also see in the 1Password web app / page that it lists "This item has an unsupported field" for those same attachments, and the iOS app also indicates a similar issue too.

Can you please check in your new 1Password.com vault if your documents have been added as items inside the Documents category perhaps?