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Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
59 Replies
Same issues here with the Mac dekstop app. For months the UI is already slow in startup, but since the last update the whole app is unusable, with click delays of at least 10s. Will sent a report.
Follow-up: Uninstalled Safari extension, cleared cache. Add 1Password for Safari, then dealt with activating in each one of my 42 profiles. Unlock and autofill much better. Oddly the 1Password application for Mac now appears to be more responsive. Not sure if as quick as it was but much better. I have 2800 items in 1Password.
I'm running an M2 Macbook Pro / 24GB of Memory / Mac OS: Sequoia 15.1 (24B83)
This has been occurring off and on for the last year, but has become constant the past few month.
UPDATE:
I followed the official uninstall instructions from 1Password:👉 https://support.1password.com/uninstall-1password/?macJust to be safe, I also removed the 1Password extension from Chrome.
Then I did a fresh install of 1Password, and that seems to have resolved the issue.If you want to do the same, here’s the general process:
- Quit 1Password completely (use the menu bar icon or right-click in the dock).
- Drag the 1Password app from Applications to the Trash.
- In Finder, go to the following folders and delete any 1Password-related files or folders:
- ~/Library/Application Support/
- ~/Library/Preferences/
- ~/Library/Containers/
- ~/Library/Group Containers/
- Look for anything with 1Password or com.agilebits in the name.
- Empty the Trash.
- Restart your Mac.
- Reinstall 1Password from https://1password.com/download/.
Be aware: this removes all local 1Password data, so make sure your account is backed up and you can access everything at https://1password.com or on another device first.
I did this and it seems to have worked....a little bit of a pain but both the 1PW app and the Safari extension are working again. I'll wait a day or so and report back here whether the fix is still working. BTW, when trying to delete 1PW, I kept getting error message "This file is open and cannot be moved to the trash". I used force-quit and the process then worked as described above. Good job, Yick
I am also seeing the exact same behaviour. The 1Password desktop app for MacOS is not usable. Tyiping anything or even opening up the about window is extremely slow. I am running 1Password 8.10.78 on MacOS 15.5 and a MacBook Pro with a M2 Max CPU and 32GB of RAM. This needs to be fixed... 1Password as it is is not usable on this machine!
Very slow performance in 1Password for Mac 8.10.78, immediately after updating to this version. Long time 1Password user (1Password Pro v2.1 via App Store July 2009). On a Mac mini M4 32/2TB, Sequoia 15.5.
Overall just very slow to unlock, enter search text, return search result, edit, save edit. All seem to have a 3-5 second delay before I see any activity. I'm a heavy user, in and out of the app most of the day. Any more feedback about this latest update and what could be causing this noticeable showdown?
All that and when a field shows up to fill in username-pass nothing shows up or no response. When i click the 1password icon on my menu in the browser then the login for that website shows up. No matter what i do it doesn't show in the field to fill in credentials. 7 of 10 times its this way. A restart of my browser sometimes helps, but this time nothing. Paying and have to fill in manually!!! takes more time trying to get it done how it supposed to be.
I'm getting tired of this, the whole purpose of this app has become useless.
So yes it becomes slow, unreliable and useless.
- 1P_Dave
Moderator
Hello jccampbell! 👋
I'm sorry that you've running into performance issues with 1Password on your Mac. I've split your post into a new thread since the other thread was dedicated to a specific issues with 1Password for Safari and didn't involve the desktop app.
I can't reproduce the behaviour that you're reporting on my own M-Series Mac and I'd like to investigate what you're seeing further. I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: jccampbell
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Same issue for me, ever since updating to 1Password version 8.10.78 (running macOS 15.5 on a MacBook Pro M4 Max).
Submitted diagnostic report: ID NMX-47963-479
One more note for moderator...the issues are on my M2 MBP (2023). I have an M4 desktop iMac and 1PW works flawlessly there (!). Same OS, same 1PW version, other software virtually identical...any thoughts?
MIne is a M3 iMac, so i don't think its performance issues because of model. On mine its running bad.
I followed the moderator's instruction and sent an email - twice - as described with data, but I have not yet received an automated response with some kind of support ID number. If I don't get that ID# by Monday, so the moderator can find it, I'll repeat, and post here in any event. My experience is identical to as described by others, and I deleted 1PW Safari extension because the delay made the browser useless. I think both Microsoft Edge and Firefox with the extension installed may still operate, although I don't use either of those regularly. I've used 1PW since around 2011, and this has happened at least once or twice before on dueling Mac and 1PW updates, and Agile Bits did fix both times, albeit with some delay of weeks, so I'm sure they get to this too. It is very frustrating to have to stop, use the app with all of the delay and pauses, and copy and past back and forth...etc. Kind of defeats the point of a password manager...
