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Performance issues with 1Password for Mac 8.10.78 (desktop app)
I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
59 Replies
Hey Dave,
Support ticket ID: FZN-54278-355
I submitted a diagnostics report and screenshots to support@1password.com. The rep told me they couldn't click on email links for security reasons and told me to upload my files to a link they provided. I clicked on the link the following day and it was expired. There was no indication in the email that the link would expired after a certain period of time. Do those links typically expire in 24 hours? If so, it would be nice to have a warning, so I can prioritize it. Also, I hope the 1Password team allows us to upload diagnostic reports and other links either via the app or are 1password.com account. As everybody knows, email is not very secure and it's not the best way to submit sensitive information. And if we have to email back-and-forth twice, or more (in my case) to upload links to a special file uploader, it makes the process a real pain. I included this forums link and my forum username in my follow up emails, not in the original email.
Also, I'm glad people seem to be having success with doing a fresh install of 1password Desktop, but i'm curious how this solution relates to this Mastadon post a year ago from 1Password team member Mich Cohen:
https://mastodon.social/@mitchchn/112554241440225925
He talked about why the extension in Safari is slower and more unreliable than in other browsers and why it has so much trouble working with Safari profiles. He also talked about the trouble 1Password has with iOS. He made it pretty clear that while 1Password could improve, the problem lies with Apple and "at the end of the day the fix really does have to come from upstream". Is this "fresh install" fix a reputation of that post? Does a fresh install on silicon macs fix the problems the extension has with Safari profiles. How about on iOS?
Thanks!
- 1P_Dave
Moderator
Thank you for sending in the diagnostics report. I'm sorry that the secure upload link expired before you were able to use it. I'll pass your feedback along to our operations team.
The performance issue being discussed in this thread relates only to the 1Password for Mac desktop app, not the browser extension. If you're seeing a performance issue with the browser extension then that that will need to be investigated separately. I see that my colleague has sent you a reply via email and I recommend that you continue the conversation there since our support team will have access to the information that you sent in and will be able to advise further.
-Dave
NWA-97379-927
Thanks for sharing these details—it sounds incredibly frustrating to deal with such persistent lag, especially in a security-critical app like 1Password. Have you tried clearing cached data or reinstalling entirely? Sometimes residual files from updates can cause conflicts.
On a tangential note, performance hiccups remind me of how outdated dental equipment can slow down clinic workflows—which is why modern practices like https://dentallcy.com/dental-services/ invest in seamless digital systems for patient records and appointments. Smooth operations matter whether you’re unlocking passwords or checking teeth!
Hope 1Password’s team releases a fix soon—maybe their devs need a "tune-up" too! (P.S. Edge/Firefox working fine is a useful clue for their support team.)
- 1P_Dave
Thanks for posting the Support ID! I see that my colleague was able to help via email. 🙂
-Dave
I would have thought that 1Password would automatically update to Silicon when it detects a Silicon Mac... since I didn't check, I don't know what the issue was, but fully deleting and re-installing did do the trick. Thanks to anyone who recommended that before the root cause was determined.
- 1P_Dave
I'm happy that reinstalling 1Password resolved the issue.
I would have thought that 1Password would automatically update to Silicon when it detects a Silicon Mac
Our installer will automatically detect the correct architecture and install the appropriate build for your system. For folks who didn't freshly install the 1Password app on their current Apple Silicon Mac, but used a tool like Migration Assistant to move it over from an old Intel Mac, then our developers are working on a feature to move them over to the correct build on a future update.
-Dave
Yes indeed. Identified my version of 1Password as "Intel". Deleted and downloaded the latest version from 1Password.com. Now it's a lovely "Apple Silicon" version. Better than it ever was:)
- 1P_Dave
I'm happy that reinstalling 1Password resolved the issue.
-Dave
- 1P_Dave
Hello folks,
After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.
While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.
Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- 1P_Dave
Hello folks,
I'm sorry that you're seeing performance issues with 1Password for Mac version 8.10.78. The team is currently investigating the issue, which only seems to be affecting some customers and not others, and I've added all of your reports to the internal work item for the issue.
To help our team investigate this further, can you please reply to this comment with the following information:
- Where are you seeing performance issues specifically?
- Are you using an Intel or Apple Silicon (M1/M2/M3) Mac?
- When you open the Applications folder, right-click on the 1Password app and then click Get Info: Do you see "Application (Apple silicon)" or do you see something else?
- Do you have either Touch ID or Apple Watch unlock enabled?
I look forward to hearing from you.-Dave
Hi Dave, having problems like others, and have for months. I tried a complete uninstall yesterday and reinstall per the 1Password instructions, but the issues are still there.
- I'm using Safari, on a webpage, click the in-field 1P icon to auto-populate my information. It works. I leave the page, and navigate back; the icon still shows up, but now when I click it nothing happens.
- M1 Max MacBook Pro.
- Application (Apple silicon).
- I have both enabled.
FWIW, clicking the icon in the extension bar at the top of Safari works to load 1P, but clicking "Autofill" there does not do anything. Normally the keyboard shortcut (in my case, Cmd-/) works to autofill, but in this case I was trying to autofill an identity, so it didn't work.
Frequently have this issue with extension-in-field not working (though sometimes it does work).
- 1P_Dave
Thank you for answering those questions. Just to clarify: this thread is about performance issue in the 1Password for Mac desktop app, not the Safari browser extension. Are you seeing performance issues in the desktop app?
-Dave
Although deleting the entire app, extension and all related files per website directions, and then reinstalling the app and browser extension solved the issue for now, I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
- 1P_Dave
I'm happy that you were able to resolve the issue on your Mac.
I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.
I see that we sent you an auto-reply yesterday three minutes after receiving your email and then my colleague sent you a reply a few hours later. Can you check your spam/junk folder?
-Dave
Yep - uninstall/reinstall worked for me.
Can confirm reinstalling makes it better.
