Forum Discussion

1Password Team

4 years ago

Beta #6 of the year is now available

I'm not sure about you but here in Canada the birds just started singing and I couldn’t be happier. It’s been a tough winter and I'm looking forward to planting in my garden.☀️🌱🧑🏼‍🌾 This is ou...

betas

Shane

New Contributor

5 months ago

Sorry I was meant to say "cant sign in!!" Im locked out and there seems to be a roundabout to recovery that gets nowhere.

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I have my emergency pack but no password. Please h...","body@stringLength":"211","rawBody":"

I was changing my password for 1password and through a series of events failed to remember it (1password remembered it) and now I can sign back in!! I have my emergency pack but no password. Please help!!

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Sorry I was meant to say \"cant sign in!!\" Im locked out and there seems to be a roundabout to recovery that gets nowhere.

","body@stringLength":"140","rawBody":"

Sorry I was meant to say \"cant sign in!!\" Im locked out and there seems to be a roundabout to recovery that gets nowhere.

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Hello Shane! 👋

I'm sorry that you're running into trouble when accessing your 1Password account. I know how important it is to be able to access your data, and the team and I are here to help. First things first, your 1Password account password and Secret Key are tools to decrypt your information and are only stored on your device. They are never transmitted to us and we're unable to reset your account password for you.

Do you have any devices that are still signed in at the moment? If you do, you can locate your sign in information there. Search for a 1Password Account item in your vault. You should see your 1Password account password there.

If that doesn't work, then please follow the steps in this guide which will help you through the various options available to recover access to your account: If you forgot your 1Password account password or you can’t unlock the app

-Dave

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